Guidelines for Providing Customer Service to People with Disabilities

We are Committed Centennial College is committed to providing services and goods to people with disabilities in a manner that: Accommodates disability-related needs Reflects principles of dignity and independence  Promotes and implements human rights This commitment applies to all persons with disabilities who study, visit, or work at Centennial.

By law, anyone who interacts with students, alumni, visitors, retirees, other organizations, or other members of the public is required to know and follow the Accessibility Standards for Customer Service (Ont. Reg. 429/07) as part of the Accessibility for Ontarians with Disabilities Act (AODA).

We are required to communicate with persons with disabilities in a manner that takes their disability into account, and make reasonable efforts to align our practices with four principles of accessible service:

Dignity
Ability to maintain self-respect and the respect of others

Independence
Ability to do things without unnecessary help

Integration
Ability to benefit from the same services, in the same place, and in the same or similar ways as others

Equal Opportunity
Ability to have the same opportunity as others, and to benefit from the goods and services offered