Automotive Parts & Service Operations

Apply Now

Program Code: 8210

School: School of Transportation

Credential: Diploma

Program Type: Post-secondary program

Program Length: 2 years/ 4 semesters

Start Date: Fall

Location: Ashtonbee Campus

Email: dsamalea@centennialcollege.ca

Telephone: 416-289-5000, ext 7311

The Automotive Parts and Service Operations program is the first post-secondary program in Canada that focuses on parts service, warranty administration, customer relations and business operations. This diploma program will prepare students to work in an administrative capacity within the wider transportation industry, with an emphasis on operational management support. The program includes introductory business courses and specific automotive courses that will expose students to multiple aspects of the transportation industry, from automotive to truck, coach and heavy-duty operations. This unique combination of business and automotive courses will prepare students for a variety of positions within the automotive industry, such as a service consultant, parts advisor, warranty administrator or customer relations.

Gain valuable experience through Co-op

During this program, valuable industry experience can be gained through an optional co-op work term. For more information about co-op at Centennial, please visit Co-op Programs.

Topics covered in this program include:

  • Personal and Shop Safety
  • Mathematics
  • Communication Skills
  • Automotive Warranty and Leasing
  • Component Technology and Technical Skills
  • Relational Interpersonal Skills for Service Advisors
  • Occupational Health and Safety
  • Principles of Marketing
  • Automotive Customer Service and Sales
  • Merchandising and Inventory Management
  • Employment Pre-placement
  • Automotive Service Process
  • Fixed Operations Management
  • Global Citizenship
  • Principles of Microeconomics
  • Global Transportation Trends
  • Introduction to Brand Management
  • Automotive Service Estimating
  • IT and Survey Systems
  • Introduction to Canadian Automotive Aftermarket
  • Principles of Macroeconomics
Semester 1
Course Code Course Title Location
ABEG-126 Occupational Health and Safety (online) Morningside Campus
APSO-103 Relational Interpersonal Skills for Service Advisors Ashtonbee Campus
APSO-106 Automotive Warranty & Leasing Ashtonbee Campus
APSO-114 Component Technology and Technical Skills Ashtonbee Campus
COMM-160/161 College Communication 1 Ashtonbee Campus
MATH-118 Mathematics of Finance Part 1 Ashtonbee Campus
Semester 2
Course Code Course Title Location
APSO-101 Automotive Customer Service & Sales Ashtonbee Campus
APSO-104 Automotive Service Process Ashtonbee Campus
APSO-113 Merchandising and Inventory Ashtonbee Campus
COMM-170/171 College Communication 2 Ashtonbee Campus
COOP-521 Employment Pre-placement Ashtonbee Campus
GNED General Education Elective Ashtonbee Campus
MKTG-116 Principles of Marketing Progress Campus

Semester Note

Please note: There is an optional Co-op Work Term after Semester 2.
Semester 3
Course Code Course Title Location
APSO-107 Automotive Service Estimating Ashtonbee Campus
APSO-109 Global Transportation Trends Ashtonbee Campus
APSO-213 Merchandising and Inventory 2 Ashtonbee Campus
APSO-228 Introduction to Brand Management Ashtonbee Campus
DACO-611 Fixed Operations Management Ashtonbee Campus
ECON-205 Principles of Microeconomics Ashtonbee Campus
GNED-500 Global Citizenship: From Social Analysis to Social Action Ashtonbee Campus
Semester 4
Course Code Course Title Location
APSO-108 IT and Survey Systems Ashtonbee Campus
APSO-110 Introduction to Canadian Automotive Aftermarket Ashtonbee Campus
APSO-214 Component Technology and Technical Skills 2 Ashtonbee Campus
ECON-206 Principles of Macroeconomics Ashtonbee Campus
GNED General Education Elective Ashtonbee Campus

Companies Offering Jobs

Graduates will be prepared to work at entry-level and junior-level positions within the wider transportation industry including dealerships and aftermarket industries.

Program Highlights

The program benefits newly-graduating high school students, graduates from Automotive Foundations or Techniques programs, mature students, automotive technicians seeking a career change within the industry as well as other personnel already working in the automotive industry who would like to pursue further educational opportunities.

Career Outlook

  • Service Consultant/Advisor
  • Parts Advisor
  • Customer Relations Representative
  • Warranty administrator
  • Sales Consultant
  • Shipper Receiver
  • Leasing Consultant
  • Assistant Manager
  • Controller Tower/Service Scheduler

Academic Requirements

To register for this Automotive Parts and Service Operations program, you must have:

Co-op Requirements

  • Completion of all courses from semester one.
  • A minimum of C (60%) grade in COMM-160/161, or Accuplacer placement testing at the COMM-170/171 level.
  • A cumulative GPA of 2.5 or higher at the end of semester 1 (this must be maintained for the duration of the program)
  • Students who meet the above prerequisites will register for COOP-521 in semester 2
  • Students must be eligible to work in Canada

1. Apply Online

Are you an International Student? Apply directly to Centennial College here.

If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.

If you have previously attended a full time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.

All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees.

2. Submit Documents

Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.

Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.

Applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).

For more information go to Submitting your Transcripts.

3. Confirm Your Offer of Admission

Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.

You may confirm only one college and one program offer at a time.

You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.

When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.

4. Pay Fees

Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.

You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.

5. Build Your Timetable (Register for Courses)

Build your timetable (web-register for courses) at my.centennialcollege.ca.

Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April

Your web-registration will not open if:

You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.

Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.

Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2017.

Student Tuition (2 Semesters) Incidental Fees Total
Canadian $2,935.50 $973.00 $3,908.50
International $14,140.00 $2,256.00 $16,396.00