Course Details

Call Centre Management Overview

Course Code CALL-401
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

We will provide an overview on the following crucial areas: the purpose of business—the mission, role and functions of a team leader. General concepts, practices and tool kits to enable the effective delivery of management mandate and the applications of these practices and concepts to the unique challenges of the call centre environment will also be covered