Course Details

Communication and Customer Support 2

Course Code APPE-212
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

This course is designed to provide the apprentice with both a fundamental interpretation and basic expectations of industry and ministry accepted communication skills by relating to customers, co-workers and management in a professional and courteous manner. Both theoretical and practical instruction is utilized to aid the apprentice in becoming aware of the following subject areas: customer needs assessment protocol and product requirements, organizational climate, effective telephone operations and techniques, and invoice completion. Methods of instruction will include class lectures, discussions, lab work and practical work assignments in a computerized lab environment.