Course Details

Customer Service Excellence

Course Code OMDP-859
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

To have an edge in today's marketplace you must excel in customer service. Providing a quality product or service is merely the entrance fee to play in the game. Learn the benefits of delivering quality customer service, the use of awards and assessment in a service culture, and formulating a quality service plan. Topics Covered: Introduction To Customer Service Role Of Customer Service Personnel Planning Responsive Customer Service Measuring Customer Service Manager As A Role Model Integrating The Employee Communicating With Customers Human Resource Management Awards And Assessments Service Quality Plan