Need Help

student-PROGRESS-2012-DSC_2606

Help Desk Call Centre

Open to all students, faculty and staff 24/7
Call: 416-289-5280

The Helpdesk Call Centre is an area where students can turn for help with their IT questions. The Helpdesk Call Centre is comprised of a number of individuals who specialize in over-the-phone technical support. The Helpdesk Call Centre can also be reached from any on-campus computer lab telephone. If a lab needs a paper refill, dial the Helpdesk extension 5280, and an agent will put your request through to a lab technician at your campus.

The following is a list of some of the many services supported by the Helpdesk Call Centre:

  • College network ID
  • Authentication (login) issues
  • Password resets, network ID’s, myCentennial and eCentennial
  • Remote Access to IT systems
  • Web service support and navigation

Client Support Counter

Each Centennial College campus has a Client Support Counter staffed by a number of friendly computer technicians.

Some of the technical issues the Client Support Counter can help you with include:

  • Supporting standard College applications such as MS Office, Windows, Anti-Virus software, and myCentennial
  • Providing guidance on how to access, save, and print from all applications
  • Answering questions on file storage, e-mail usage, and troubleshooting general application issues
  • Help with authentication (login) issues; both with the network,myCentennial,and eCentennial
  • Help with assessing and resolving computer lab hardware problems

Each campus has different hours of operation for their Client Support Counters.
For individual hours of operations at the various campuses, please refer to the chart below.

Hours of Operation at each Campus  
Ashtonbee Campus
Room B-148
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM
The Centre for Creative Communications
Room 155
Hours: Monday to Friday from 8 AM to 8 PM
Progress Campus
Room B3-15
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM
Morningside Campus
Room 328
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM