All Students - FAQs

Q: What if I don’t pay on time?

A: A deposit must be made by the Deposit Due Date (see your fee statement). Failure to pay your deposit by the Deposit Due Date on your Fees Statement may result in your place in the program being offered to another qualified applicant. The remainder of your fees is due by the Fees Due Date (see your fee statement). Late fees will be applied if full fees are not paid by the first day of classes for the upcoming semester.

Q: What is the fee refund policy, if I decide to withdraw from my program?

A: If you have paid your fees, you must submit an Intent to Withdraw Form to the Enrolment Services Office within the first 10 days from the start of the semester to qualify for a partial refund of fees.* The College will return all tuition paid minus $200 for Canadian residents or $2300 for international students. For more information, visit the International Education How to Withdraw webpage. If you deferred your tuition using the OSAP based fee deferral plan, RESP or Installment plan, you must still complete an Intent to Withdraw Form and submit it to the Enrolment Services Office.

*Apprentices and students taking Continuing Education courses should note that in some cases withdrawal with a partial refund may only occur prior to the third class. Contact the Enrolment Services Office for more information.

Q: When can I register?

A: For most courses, you must register before the first scheduled class. Please register early as some courses fill quickly or may be cancelled because of insufficient enrollment numbers. For courses with more than four sessions, you may be able to register up to the start of the second scheduled class, or until the course has reached its maximum enrolment. However, you must meet necessary course/program requirements and pay required fees.

Q: Do I meet general college eligibility requirements?

A: For most college courses, the Ontario government requires that you be either 18 years old, or have earned an Ontario Secondary School Diploma (OSSD) or equivalent.

Q: Do I have necessary course prerequisites?

A: To register for certain courses or programs, you must meet specific, identified prerequisites or requirements prior to registration. These are included in the course description. Examples include: successful completion of course A before taking course B; holding a current College of Nurses Certificate of Competence before taking certain health science courses or obtaining printed material prior to your first class for some courses, e.g., first aid and CPR certificates.

Q: Is it possible for me to be denied registration?

A: Yes. To qualify for registration and a timetable, your fees must be paid in full or a payment option chosen, and you must fulfill all outstanding conditions, if you received a Conditional Offer.

Q: When do I have to pay my course fees?

A: All required fees must be paid before you are registered and given a timetable. Where fees are to be paid by a third party (for example, a government agency), special procedures exist. For more details, please call 416-289-5300 or visit any campus ​Enrolment Services Office.

Q: What do I do if I am having technical difficulties?

A: If you are having problems with sign-in or your password, please contact the Helpdesk by telephone at 416-289-5280, Monday – Friday (except holidays) 8 AM – 6 PM. If you have difficulties caused by your registration status, holds, or payment, please contact Enrolment Services at 416-289-5300 or visit our offices, Monday – Friday (except holidays), 9 AM to 4:30 PM. Please note that any changes to these hours will be posted online.

It is your responsibility to ensure that you have the necessary prerequisites prior to registration. You may be asked to withdraw if you do not have the necessary requirements. This may come with the risk of academic and/or financial penalty.