Home Accessibility Guidelines for Providing Customer Service

Full-Time Catalogue

Centennial College Full-time Calendar 2018-2019

416-289-5300 ext. 3438

P.O. Box 631 Station A
Toronto, ON, M1K 5E9


Guidelines for Providing Customer Service

By law, anyone who interacts with students, alumni, visitors, retirees, other organizations, or other members of the public is required to know and follow the Accessibility Standards for Customer Service (Ont. Reg.429/07) as part of the Accessibility for Ontarians with Disabilities Act (AODA).

We are required to communicate with personswith disabilities in a manner that takes their disability into account, and make reasonable efforts to align our practices with four principles of accessible service:

Ability to maintain self-respect and the respect of others

Ability to do things without unnecessary help

Ability to benefit from the same services, in the same place, and in the same or similar ways as others

Equal Opportunity
Ability to have the same opportunity as others, and to benefit from the goods and services offered

We are Committed

Centennial College is committed to providing services and goods to people with disabilities in a manner that:

  • Accommodates disability-related needs
  • Reflects principles of dignity and independence
  • Promotes and implements human rights

This commitment applies to all persons with disabilities who study, visit, or work at Centennial.