While our campuses remain closed to most students/staff, many services and supports are offered online via our COVID-19 Information Centre.

Serving people with disabilities

Some of the best tips for providing better customer service to people with disabilities are the simplest. Here are a few positive examples:

Ask "May I help you?"

If you're not sure how to help a person with a disability, ask "May I help you?" People with disabilities know if they need help and will tell you how you can provide it.

Speak directly to the person

If you can't understand what the person is saying, politely ask them to repeat it.

Understand their needs

Try to understand the person's needs. Focus on meeting those needs as you would with anyone.

Don't assume

Remember, some disabilities are non-visible and not everybody with the same disability experiences the same things.

Above all... be patient.