416-289-5300 ext. 3438
P.O. Box 631 Station A
Toronto, ON, M1K 5E9
Support for People with Disabilities
Service animals must be allowed to go everywhere with their owner. This includes restaurants, elevators, and offices. In all situations, the owner is responsible for looking after the animal. Remember, service animals are working animals. You should never touch, call, or make eye contact with the animals. Don't distract them from their important job.
Some people with disabilities will be with a support person. The support person might be a personal support worker, a volunteer, a family member, or a friend. Support persons may assist with speaking, mobility, personal or medical needs of a person with a disability.
If you are not sure which person is the support person, simply ask. Always speak directly to the person with the disability and not the support person.
Support persons can go anywhere with the person with a disability. If you discuss confidential matters with the person with a disability, make sure they want the support person present.
Personal Assistive Devices
People with disabilities may use devices such as wheelchairs, walkers, canes, or hearing aids. Always remember that these devices belong to the person using them and are part of their personal space. Do not lean on, reach over, or restrict the movement of a device.
Here are some of the services Centennial provides. Contact the Centre for Students with Disabilities (CSD) or Human Resources (staff) for more information:
- Adaptive keyboard
- Pointing device
- Communication boards
- Amplification device
- Screen reader
- Magnification device
Services for people with disabilities can be disrupted in several ways. Disruptions include elevators that are out of order, computer networks that are down, or doors to buildings that are restricted.
Did you know?
Service animals are not just for people with vision loss. They are used for many different reasons, including mobility assistance, sound alert, and autism assistance. Some people with disabilities may also use assistive devices or require the assistance of a support person.
For more information on how to interact with customers who use assistive devices, service animals, or have a support person, visit the Ministry of Community & Social Services website at: