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Residence Novel Coronavirus Frequently Asked Questions

Residence Novel Coronavirus Frequently Asked Questions

Last updated: March 20, 2020, 8:00 AM

 

Will the Centennial Place Residence at Progress Campus remain open?

Our Centennial Place Residence at Progress Campus remains open, but all large residence gatherings and events are postponed for the time being.

 

What is Centennial Place’s COVID-19 prevention plan?

In addition to our standard procedures for cleaning and disinfecting common areas, we have taken hygiene measures a step further. We have added hand sanitizer and disinfectant wipes to all public-access areas, including the Leasing Office and Front Desk, Main Lounge, and closed non-essential amenity spaces such as Common Kitchens & Lounges, etc. We are also displaying handwashing and hygiene posters from the College and Toronto Public Health, as well as Telehealth Ontario in all public spaces and restrooms. In addition, we have sent communications to our residents and employees with Toronto Public Health’s tips on how to reduce the likelihood of coming into contact with COVID-19, like washing your hands, covering your mouth when coughing or sneezing, disinfecting frequently touched surfaces and staying home when you’re sick.

 

Does anyone in my community have the Coronavirus? *Updated

Rest assured, student and staff health and safety remain top of mind during the COVID-19 pandemic. Currently, we have not been made aware of any confirmed or presumptive COVID-19 cases at the Residence, or any other departments or schools at Centennial.

Like any illness, residents are not required to – and may not necessarily – disclose their medical information with us. However, Toronto Public Health has committed to inform us if any member of our College community is diagnosed with COVID-19, and poses a risk.

Should you suspect that you or someone you may know has COVID-19, please contact your local health officials by calling Telehealth Ontario at 1-866-797-0000 and/or Centennial Place Management staff at (416) 438-2216 for support and further direction.

 

How do I know that Centennial Place employees are not infected (specifically when they are entering my home)? *Updated

As with the seasonal flu, the most important step we can take to keep the office and the community healthy is to ensure all our employees stay at home if they are sick. Employees are not permitted to report to work if they are sick or showing flu-like symptoms. As stated above, Toronto Public Health is committed to informing us if any member of our College community is diagnosed with COVID-19, and poses a risk.

Should you suspect that an employee (or any other person you know) has COVID-19, please contact your local health officials by calling Telehealth Ontario at 1-866-797-0000 and/or Centennial Place Management staff at (416) 438-2216 for support and further direction.

 

Can I get out of my lease due to illness or inability to return to my home due to quarantine?

Unfortunately, the Residence Agreement is a binding contract and cannot be terminated due to illness or the impact of COVID-19 elsewhere in the world. If you are unable to make a payment on time due to extenuating circumstances, please reach out to the property to discuss your situation and payment options.

 

What are the plans regarding students who may need to be quarantined, especially if one roommate becomes exposed or ill? How will you plan to protect the other roommates? 

Procedures may vary on a case-by-case basis, depending on the situation at that time. We will coordinate with local and/or College health officials as needed to make the best determination and assessment for those particular individuals. For more info on local quarantine protocols, contact the local health officials by calling Telehealth Ontario at 1-866-797-0000. Residents who notify Management of confirmed COVID-19 infection will be relocated to private, quarantined units in Centennial Place away from other students.

 

Will you provide your residents with disinfectant to sanitize their rooms, especially as it is not easy to come by right now?

We unfortunately do not have the ability to provide all our residents with personal cleaning supplies, and we need to make sure we have enough on hand to clean our high-frequency touch points and offices so that our team is able to support you on-site and come into a healthy work environment. When supplies are hard to come by online, it can be helpful to call local stores to see if they have the item in stock.

 

What do I do if I am sick?

Please keep in mind, we are not medical professionals and cannot offer health advice. However, if you think you have been exposed to COVID-19 and develop flu-like symptoms, call your healthcare provider immediately or call TeleHealth Canada at Toll-free: 1-866-797-0000. Stay home except to get medical care. Do not go to work, school or public areas. Separate yourself from other people in your apartment. As much as possible, you should stay in a specific room and away from other people in your apartment. Also, you should use a separate bathroom, if available. Call ahead before visiting your doctor. If you have a medical appointment, call the healthcare provider and tell them that you have or may have COVID-19. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed. Please refer to the Public Health Agency of Canada website.

 

Who is monitoring the travel of my roommates and neighbors?

Centennial Place can only track or monitor the travel of residents who advise us of their plans; beyond this, we are unable to track or monitor the in-and-out movements of our residents, including their destinations when they leave the Residence. To address concerns regarding the travel of your roommates or neighbors, please contact Telehealth Ontario by calling 1-866-797-0000 or other local health officials, such as Toronto Public Health by calling (416) 338-7600.

 

Are the ventilation systems central or does a ventilation system exist on each floor? If it is central, is there any possibility of turning off the ventilation system until this outbreak comes to a stop?

Per the World Health Organization, studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air. We will coordinate with local and/or university health officials as needed. For more info on local quarantine protocols, contact the local health officials such as Toronto Public Health by calling (416) 338-7600.