For the latest COVID-19 information and news from Centennial College, please visit Together Again Fall 2021.

Home COVID-19 Information Centre FAQs Student Success Resources

Student Success Resources

Student Success Resources


Student COVID-19 Hotline

The Centennial College FAQ page is a comprehensive resource that is updated frequently, so please start here for any questions you may have.

If something remains unclear to you, or if you have a particular need that is not being addressed, please do not hesitate to call the Student Hotline for further assistance.

Phone: 416-289-5000 or toll free 1-800-268-4419 (press 7 for the COVID-19 Student Hotline) 9:00 AM to 4:30 PM


International Students 

For assistance with admission application questions, study permit and immigration issues.




For technical assistance with your eCentennial portal or login issues.



Online Learning Tips

Access Centennial’s Online Learning Toolkit, including Online Learning Tips Videos and other resources from student supports across the College.


Device Loan Program

We are offering a limited supply of Chromebooks on loan to support "Teaching at a Distance," when all other options for obtaining a device have been exhausted.



Advising Network

All student services are being conducted electronically, virtually or by phone during "Teaching at a Distance."

Success Advisors

Success Advisors have an in-depth knowledge of academic and College resources and can provide you with tools and means to support your academic, personal and social success through this challenging time.

Phone: 416-289-5000, ext. 5123


Advising Services for Current Students

International Student Advisors

International Student Advisors will advise on all immigration-related matters, as well as study and work permits. To learn how to book a 20-minute telephone interview visit International Student Advising Services.


Student Employment Advisors

Student Employment Advisors will work with you regarding career planning, resume/cover letter review, job searches, interview preparation, and on-the-job success tips.

Phone: 416-289-5233


Career Services and Co-operative Education

Co-op Advisors

Co-op Advisors are there to support your co-op program, and as you apply your classroom education to real-work experiences at your work site.

Phone: 416-289-5209


Career Services and Co-operative Education


Centre for Accessible Learning and Counselling Services (CALCS)

CALCS is offering its full range of mental health, accessible learning, and accommodation support virtually. You can book an appointment online through our website, or contact us between the hours of 8:30 am – 4:30 pm.


Phone: 416-289-5000 ext. 3850

Centre for Accessible Learning and Counselling Services


After-hours Counselling

Counselling for mental health-related needs is accessible 24-7 through the following:

All Students


Phone: 1-866-925-5454

Text: send "GOOD2TALKON" to 686868

Good2Talk Website

International Students

Keep Me Safe (services in the language of your choice)

Phone: 1-844-451-9700

Keep Me Safe Website

Domestic Students

We Speak Student

Phone: 1-877-390-7325


We Speak Student Website


Indigenous Students

The Place of Reconciliation for All Our Relations and Sean Kinsella (Director, the Eighth Fire) are available for community connection, concerns, and other needs raised by and for Indigenous students.

Phone: 416-289-5000 ext. 2370


Indigenous Education


Learning Centre

Offering a full suite of services online: learning strategies appointments, math drop-in, one-to-one tutoring, and learning circles. (What you would have received in person, you can now receive online.)

Learning Centre

Learning Strategies

Book a virtual appointment with a Learning Strategist to get help studying more effectively. They’ll help you develop Learning Strategies to manage your time, get organized and stay on top of your studies.

Phone: 416-289-5000 ext. 5430

Math Services

Book a virtual appointment with a Strategist from our Math Services team to help you develop your math skills, get course-specific questions answered and make the most of your math study time.

Phone: 416-289-5000 ext. 5430



Starting Fall 2021, Libraries will open for study, computer use and in-person browsing. Library books can be picked up in person or mailed directly to your home.

Continue to access thousands of online eBooks, databases, articles, videos & more through the Library website. Help finding information and resources for your courses and assignments is available by phone, email and chat. For in-depth research support, book a virtual appointment with a librarian.

Phone: 416-289-5000 ext. 5400


Centre for Academic English

Offering online English tutoring. If you wish to participate in online tutoring, log into myCentennial, click on Student Services and in the box that says Centre for Academic English, click Book an Appointment. You will receive an email through your @myCentennial account containing a link and instructions on how and when to meet with your online tutor.


Centre for Academic English



For a full listing of CCSAI services (including health plans and advocacy) that are available to you, please review webpages.


CCSAI Access to Services and Events


Student Financial Aid

Student Financial Services continues to process OSAP, bursary, and scholarship submissions.



Other Government Resources

Other Support Resources


Enrolment Services

The Student Hubs are currently closed for in-person services. If you require any registration services, or would like to pay your fees, please call 416-289-5300.

For general inquiries and the Student COVID-19 hotline call 416-289-5000.

If you have an inquiry relating to your current academic semester (academic standing, model route challenges, etc.) please contact your Success Advisor who will assist you.

Student Success Advisors for Current Students


Domestic Admissions

Application assistance for the Summer and Fall 2020 semesters.



Student Records

For assistance with transcript requests, graduate audit inquiries, withdrawal status and program transfer status.



Community Outreach Office

The Community Outreach Coordinators are available for community connection, concerns, and other needs raised by and for students and community members who need support and intervention to continue their studies. Students can join Community Outreach staff in real-time (Mon-Fri 8:30am-4:30pm) in our Virtual Friendship Space on MS Teams. Come ask questions, connect with other students, or just relax and chat.

Join the Virtual Friendship Space


Food Banks

There are many food banks in the communities surrounding your campus that you can access for immediate food needs.

See the list of resources below by campus.


Scarborough Citadel Foodbank: 416-759-1721

Takbeer Food Bank: 416-726-2044

Flemingdon Food Bank: 416-422-4322

Community Share Food Bank: 416-441-3209


Society for the Living Foodbank: 416-746-0388

North York Harvest Foodbank: 416-653-7771

Lawrence Heights Food Bank: 647-786-3663


ACSA Scarborough South: 416-267-0115

Takbeer Food Bank: 416-576-2322

Scarborough Healthy Communities: 416-847-4147


ACSA Dorset Park: 416-292-6912

St Ninian’s Church: 416-438-2211

Story Arts Centre

Allan’s Garden Food Bank: 416-203-0050

Bluffs Food Bank: 647-447-4149

Yonge Street Mission: 416-929-9614



Look to the websites from the major transit providers as they are constantly updated with schedules and health and safety protocols.
GO Transit: