Financial Services FAQs

The Ministry of Colleges and Universities has no plans to penalize a student’s OSAP funding if they are unable to complete a lab or practicum in March/April 2020 due to COVID-19.

The Ministry of Colleges and Universities are aware that many colleges and universities closed for a short period of time to transition programs to online learning and advise that this will not accept OSAP funding. Centennial College students are not required to amend their OSAP applications to reflect the short closure in March to allow for the transition to online learning.

For any full or partial withdrawals related to COVID-19, students will not be penalized through OSAP reassessment or OSAP academic penalties, providing the student provides documentation to the student financial services outlining their withdrawal was due to COVID related issues. Students who withdraw will be eligible for special consideration, authorized through the College’s financial aid office. For additional questions or concerns, we recommend you visit Student Financial Aid on our website or email them at financialaidquestions@centennialcollege.ca.

Your academic progress will be recorded based on the reduction of your course load or withdrawal unless you request special consideration from Student Financial Aid. The Ministry of Colleges and Universities has provided the financial aid office with authority to grant special consideration for lack of academic progress in most cases. Please contact the financial aid office at financialaidqquestions@centennialcollege.ca for more info.

Yes, the Ministry requires institutions to revise the summer 2020 semester study period start date for OSAP from May 4 to May 25, which will delay the release of funding and will result in two weeks of reduced funding for the Summer term. Due to the complexity of the OSAP assessment rules Student Financial Services is unable to gauge dollar amounts until the work is done.

The Ontario Indigenous Travel Grant (OITG) continues to be available to help full-time eligible post-secondary students, and/or their spouse and/or dependent children living with them, to assist with the costs of travelling between their remote First Nations community to the post-secondary school they are attending.

The Ministry of Colleges and Universities will also review and approve the requirement to make additional trips (i.e., return home due to COVID-19 and make additional return trips to school to complete practicum) as a one-time exception to the existing maximum number of allowable trips.

The Ministry recognizes that eligible students may have been impacted by unexpected surges in travel-related costs. If eligible students find themselves in this situation, please contact your Student Financial Services representative at financialaidquestions@centennialcollege.ca for more details or visit Student Financial Aid on our website.

Consistent with 2019-20 OSAP policy, expired cards can be accepted as Indigenous identification for OSAP-purposes. As per Crown-Indigenous Relations and Northern Affairs Canada, “Indian status does not expire (an individual’s card can)”.

Based on the principles of public safety Centennial College has suspended clinical and onsite unpaid field placements. Labs, field and clinical placements, and all or part of unpaid internships have moved to teaching at a distance where feasible. In programs where labs, placements or unpaid internships cannot not be facilitated through alternative/distance models, we have extended the Winter 2020 semester and will extend the Summer 2020 semester as needed to allow students to complete these components at a later date.

Students are not required to complete the work experience component of their program while public health directives are in place and students may complete placement requirements at a later date. However, students may opt to complete their placement requirements at sites currently deemed as essential workplaces (that are willing to accept the student) either onsite, following appropriate health and safety protocols, or remotely. Students who voluntarily accept such placements will be asked to read and sign a Student Informed Consent form in order ensure that they understand their rights and the potential health and safety risks. Similarly, employers and/or placement hosts will be required to complete an Employer/Placement Health and Safety Site Checklist. We’ve also created two resources for students on a work placement - Working from Home During COVID-19 and Safety Tips for Working During COVID-19.

All online courses in Part-time Learning will continue as scheduled. While on-campus, face-to-face classes are suspended, all online courses (OntarioLearn) are ongoing and will continue as originally planned. This includes full-time students registered in a part-time online course.

You are paying tuition fees for a quality education and we will continue to deliver that quality during the Teaching at a Distance period from March 23 to the end of the semester, so tuition will not be refunded. During the recent temporary suspension of classes, our faculty used the time to transform their learning materials and create digital content accessible remotely. Student services such as counselling have also migrated to formats that you can access from the comfort of home. We are committed to supporting you in completing your semester with us. You will receive your own Semester Recovery Plan tailored with this goal in mind.

We encourage you to continue with your studies. Consider this: withdrawing from your program at this point would have consequences such as academic penalties and loss of fees, and possibly change your eligibility for OSAP, sponsorships and eligibility for intercollegiate sports. You have paid for a quality education and we will continue to deliver that quality during the Teaching at a Distance period from March 23 to the end of the semester. Your professors have transformed their learning materials and established a variety of ways for you to engage digitally through technology. If you have any concerns, we encourage you to reach out to your faculty or to a member of our student services team. By now, you would have received a Semester Recover Plan that outlines our commitment to supporting you in completing your semester. Visit Student Success Resources for important contact information.

You are paying tuition fees for a quality education with specific learning outcomes over the entire semester. You can be certain that we will continue to deliver programs to ensure these learning outcomes are met through the Teaching at a Distance period from March 23 to the end of the semester, so tuition will not be refunded. By now, you will have received a Semester Recover Plan for your program. Your professors have transformed their learning materials and established a variety of ways for you to engage digitally through technology. Student services have also migrated to formats that you can access from the comfort of your home. Rest assured, we are committed to supporting you in completing your semester. You’re most of the way to the finish line!

There are several ways to pay your fees during the College closure. If you are an international student wishing to make a payment, please visit Payment Options for International Students. Domestic students may pay fees for one or two semesters at a time using one of the following payment plans or methods.

1. Pay Online at myCentennial

It’s the easiest and fastest way to pay. Go to myCentennial and login with your student ID number and password and follow these steps.

• Log into myCentennial using your Centennial Student ID.
• Select the Student Services Tab (Left side of the screen)
• Click Registration
• Under the “Registration Information” section, click on payment
• From there you can make your tuition payment using your credit card or debit card.

2. Pay by Telephone

You can call 416-289-5300 and pay your fees with the assistance of our Enrolment Services Representatives. Payment can be made by Credit Card.

3. Pay at a Canadian Bank or Financial Institution

Payments made at your bank will take approximately five business days to be sent to Centennial. Please allow sufficient time to avoid missing the fees due deadline. Visit our webpage for more information about paying at your bank or financial institution.

4. Pay with Aeroplan Points

Visit HigherEdPoints for information on how to redeem your Aeroplan Miles and transfer them to your Centennial account. Please note, you can only convert points through this website, and not through Centennial College or via the other payment options on myCentennial.

Visit this webpage for more information on paying your tuition.

If your full course load is not a minimum of 60% of your model route, or 40% for students with disabilities, you will not be eligible for OSAP funding for the summer semester.

Contact our Student Financial Services team for more information at financialaidquestions@centennialcollege.ca.

Consistent with 2019-20 OSAP policy, expired cards can be accepted as Indigenous identification for OSAP-purposes. As per Crown-Indigenous Relations and Northern Affairs Canada, “Indian status does not expire (an individual’s card can)”.

We encourage you to continue with your studies. Consider this: withdrawing from your program at this point would have consequences such as academic penalties and loss of fees, and possibly change your eligibility for OSAP, sponsorships and eligibility for intercollegiate sports. You have paid for a quality education and we will continue to deliver that quality during the Teaching at a Distance period from March 23 to the end of the semester. Your professors have transformed their learning materials and established a variety of ways for you to engage digitally through technology. If you have any concerns, we encourage you to reach out to your faculty or to a member of our student services team. By now, you would have received a Semester Recover Plan that outlines our commitment to supporting you in completing your semester. Visit Student Success Resources for important contact information.

The Canada Emergency Student Benefit was introduced to help students who are struggling financially because of the pandemic. The benefit recognizes that the COVID-19 pandemic has resulted in fewer summer jobs for students, and fewer hours for students and those who graduated in December 2019. Eligible postsecondary students will receive $1,250 a month from May through August. Eligible students with dependents or who provide care for someone with a disability will receive $1,750 monthly. Working students earning less than $1,000 a month may also apply. Payments will be made through the Canada Revenue Agency. If you are able to work, you must be actively looking for a job to be eligible to receive the CESB. You cannot apply if you have already applied for the Canada Emergency Response Benefit (CERB) or Employment Insurance. Applications for CESB opened on Friday, May 15, 2020; applications must be submitted before September 30, 2020. To learn more about eligibility, and how to apply, visit this webpage.

All ancillary fees, parking and locker refunds have been completed. If you do not see the credit on your account for parking, please contact Naila Amin at namin@centennialcollege.ca.

Make sure to include:

1. Full name
2. Student ID number
3. The term for a refund (i.e., Winter 2020)

If you are uncertain of any ancillary fees refunded to your student account, please contact accounts receivable at accountsreceivable@centennialcollege.ca making sure you include:

1. Full name
2. Student ID number
3. The term for a refund (i.e., Winter 2020)