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Services FAQs
Last updated: January 22, 2021, 8:31 AM
Yes, the College purchased Acer Chromebooks to loan to enrolled students who need a good computer to complete/continue their courses online, and a number of these devices are still available. Chromebook laptops can run any web-based application, allowing students to use our eCentennial learning portal to participate in remote learning during the pandemic. To get the most out of the Chromebook, students are encouraged to download Microsoft Office 365 and Microsoft OneDrive onto the Chromebook, which entitles them to access 5 TB of Cloud storage for their academic work.
Students who need a loaner device, and have not yet reserved one, can email: deviceloan@centennialcollege.ca. Unfortunately, we cannot ship devices outside Canada.
A note on returning your loaner device: The Chromebook loan service is free to students enrolled at the College until 1) the end of the pandemic and/or 2) we are able to begin delivering our programs in classrooms full time. The College asks students who are remaining in Canada to keep their loaner devices until the Declaration of Emergency is lifted and we have provided details on how and where to return the devices. If you are leaving Canada after your program ends, please email deviceloan@centennialcollege.ca.
As of Saturday, March 14, our Progress Campus Child Care Centre, East York Early Childhood Education Centre and the Diefenbaker childcare location will be closed in compliance with direction from Toronto Public Health until further notice.
Whether you are anxious about catching COVID-19, or worried about loved ones living in a country impacted by COVID-19, please know that the College understands your concerns and is able to provide services to help you through this worrying time. Students can reach out to friends, teachers, advisors or staff at the Student Experience Office for any needed support. As well, support is available through one of the College’s counselors working at the Centre for Accessible Learning and Counselling Services.
Starting March 23, the Centre for Academic English will transition its tutoring to online instruction. To access tutoring online, you will need a laptop or desktop computer with a webcam and a headset.
If you wish to participate in online tutoring, log into my centennial, click on Student Services and in the box that says Centre for Academic English, click "Book an Appointment". You will receive an email through your @myCentennial account containing a link and instructions on how and when to meet with your online tutor. Please read this email carefully, and contact us at cae@centennialcollege.ca if you have any questions or issues. Then, before your appointment, you will receive a reminder email.
On March 17, the College made the difficult decision to close its campuses and learning sites, including our libraries, computer labs, fitness facilities, student centres, bookstores, Censation Esthetics Student Clinic, and Massage Therapy Public Clinic. Students can access library and bookstore services online. Please regularly check the Centennial College website for the most recent important information.
Students can request a transcript online via the myCentennial student portal. Transcripts are mailed out every Thursday to the address selected on the transcript request. To submit a request for your transcript:
- Sign into myCentennial
- Select "Student Records"
- Select "Request Official Transcript"
Follow the steps to order your transcript for mailing. Please ensure you provide a full address of where you wish to have your transcript mailed.
You will be charged $12 for each copy of your transcript. Please have your credit card handy before you log on.
Our Helpdesk Contact Centre is a popular service where students can turn to get assistance with IT issues and inquiries 24 hours a day, 7 days a week. The Helpdesk is comprised of a number of individuals who specialize in over-the-phone, email and remote technical support. The Helpdesk can be reached:
- by phone at 416-289-5280,
- via email at helpdesk@centennialcollege.ca
- through the Helpdesk Self-service Portal.
Due to the COVID-19 pandemic, all campus Bookstores are closed. While you can’t shop in person, the Online Bookstore will remain open. While the Bookstores remain closed, they are offering free ground shipping within Canada on all orders to enhance your eLearning experience. For more information about the Online Bookstore, visit the Bookstore webpage and click on your campus’ Bookstore link at the bottom of the page.
All ancillary fees, parking and locker refunds have been completed. If you do not see the credit on your account for parking, please contact Naila Amin at namin@centennialcollege.ca.
Make sure to include:
- Full name
- Student ID number
- The term for a refund (i.e., winter 2020).
If you are uncertain of any ancillary fees refunded to your student account, please contact accounts receivable at accountsreceivable@centennialcollege.ca making sure you include:
- Full name
- Student ID number
- The term for a refund (i.e., winter 2020).
Students can request a refund for unused parking vouchers by emailing Naila Amin at namin@centennialcollege.ca. Please be sure to include:
- Full name
- Student ID number
- Number of tickets remaining
- Payment method.
Please note you will need to return the parking vouchers to the College before we can process a refund.
Returning Textbooks - Winter 2020 Semester
Students who rented textbooks should check their myCentennial email for a message from Follett with instructions on how to return rented books. The deadline to return books without penalty was May 8. To return rental textbooks, students need to contact their campus bookstore to request a shipping label that will allow them to return their textbooks without paying for shipping. Can’t find the email? Click here for the pdf document.
Students who originally rented textbooks online have the option of extending the rental or purchasing the book online via the Rentals page. This option is not available to students who originally rented textbooks in a campus store.
No, online buyback is not currently available in Canadian college bookstores. Please wait until the campus bookstores reopen.
Purchasing Textbooks for Summer and Fall 2020 Semesters
All campus bookstores are currently closed due to the COVID-19 pandemic. Students can order from the bookstore website by clicking on their campus link at the bottom of the main Bookstore webpage.
The item may be shipping from a location that has closed due to COVID-19 concerns. Orders will be filled when that location is once again accessible. Items that are in this situation are marked as BACKORDERED on the website. However, the BACKORDERED status may not have been displayed if the ship-from location was not yet closed or was in the process of closing when the order was originally placed. We recommend students recheck the item for confirmation. Sorry for the inconvenience during this uncertain time.
Students who wish to cancel material in BACKORDERED status can click “Contact Store” in the website footer and complete the section under “Questions & Comments”. Remember to provide your Web Order Number.
Semester End: Loaner Devices, Locker Contents and Textbooks
Congratulations. You persevered and completed the winter 2020 semester online. If you borrowed a Chromebook and/or a cell phone that gave you access to Wi-Fi, we are asking that you hold on to it until you hear from us. While the rules surrounding the Declaration of Emergency are loosening somewhat, there are still restrictions limiting traffic on our campuses.
International students or graduates who are leaving Canada permanently are asked to consider leaving borrowed devices with a friend who can return them later. If this isn’t a workable solution, email deviceloan@centennialcollege.ca for alternate arrangements.
Device loan agreements include a clause advising that students must return devices to the College before their transcript is released. We will make some exceptions for graduates who require a transcript for employment purposes and international students who need a transcript for the Post-Graduate Work Permit Program. If you still have a loaner device but need a copy of your transcript for these purposes, send your request to deviceloan@centennialcollege.ca.
Locker Access
Due to the current state of emergency, non-essential campus access remains strictly limited to those participating in, or supporting, academic delivery (labs, classes or studio work). Students who are scheduled to be on campus may use lockers on a daily basis, emptying the contents at the end of each day. There is no fee for locker use.
Students not scheduled to be on campus, and who have not yet emptied their locker, may email experienceCC@centennialcollege.ca if they have an immediate, urgent need to retrieve its contents. Please allow two business days for a response.
When the current restrictions are lifted, students can request access to retrieve locker contents using this form.