416-289-5300 ext. 3438
P.O. Box 631 Station A
Toronto, ON, M1K 5E9
Serving people with disabilities
Some of the best tips for providing better customer service to people with disabilities are the simplest. Here are a few positive examples:
Ask "May I help you?"
If you're not sure how to help a person with a disability, ask "May I help you?" People with disabilities know if they need help and will tell you how you can provide it.
Speak directly to the person
If you can't understand what the person is saying, politely ask them to repeat it.
Understand their needs
Try to understand the person's needs. Focus on meeting those needs as you would with anyone.
Remember, some disabilities are non-visible and not everybody with the same disability experiences the same things.
Above all... be patient.