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Home Indigenous Education Indigenous Strategic Framework Pillars Pillar 5: Student Services and Experiences

Pillar 5: Student Services and Experiences

Pillar 5: Student Services and Experiences

Picture of bear icon with text that says Pillar 5 Student Services and Experiences

"Improving educational attainment and success rates."
- (Truth and Reconciliation Report, 2015)

Position Indigenous learners for personal, academic, and social success, as they transition in, through, outwards and back, and beyond the College.


  • Provide responsive services and opportunities that are in cultural harmony with and sensitive to the diverse traditions and values of Canada’s Indigenous Peoples, in seamless collaboration with Indigenous service providers in the community to promote learner engagement, career attainment and life success.
  • Ensure that Indigenous learners are connected with (a) knowledgeable, enabling and caring staff; (b) services and opportunities that promote their spiritual, emotional, physical and intellectual development; (c) fellow Indigenous learners for encouragement and succor; and (d) Indigenous staff and traditionalists for advice and guidance in keeping with their Indigenous roots and traditions.

Calls to Action

  • Offer Indigenous learners a robust mental health, wellbeing, advising and spiritual support infrastructure that acknowledges inter-generational trauma, socio-economic marginalization and Indigenous ways of knowing and doing.
  • Invite Indigenous learners to receive succour and inspiration from fellow Indigenous learners if they seek it, via mentoring by other Indigenous learners, self-help groups and Traditionalist-led learning circles.
  • Ensure a wide range of scholarship and bursary opportunities for Indigenous learners to access and continue their post-secondary education, accompanied with financial literacy workshops.
  • Provide daily access via phone, web or in-person, to a Traditionalist or Elder from the Metis, First Nations or Inuit Communities.
  • Implement Indigenous supports for learners in the learner residence, including the appointment of a Traditionalist in the learner residence.
  • Expand and solidify the web of collaboration with Indigenous service organizations in the community to enhance learner capacity to persist in academic programs.
  • Extend the SMART (StartSmart, StaySmart, EndSmart) transitional program series concept to position Indigenous learners for success.
  • Ensure frontline service staff (enrolment services, wellness and security) and learner relations, counselling and advising staff and their respective managers become versed in Indigenous culture, history and traditions and engage that new knowledge in informing frontline delivery and our services offer.
  • Ensure staff are provided regular opportunities in seminar and workshop format to discuss ways of enabling, facilitating and supporting Indigenous learners.
  • Provide targeted support for Indigenous learners transitioning to employment and, in particular, work with those seeking employment in their respective Indigenous communities and on reserve.
  • Ensure all employees are equipped with the skills and knowledge to attend to the holistic needs of Indigenous learners.