Our Service Promise

  • We promise at all times to greet you in a friendly, courteous and professional manner.
  • We promise we will make every effort to understand your needs and respond or refer appropriately within established policies and guidelines.
  • We promise to listen and give you our full attention every time we meet.
  • We promise we will always encourage your feedback and use it to improve our service.
  • We promise, at all times to give you clear, consistent, accurate information to the very best of our ability.
  • We promise to abide by our college policies and legal responsibilities when dealing with confidential information.
  • We promise that we will always provide you with an alternative contact or method of communication when we are away.
  • We promise a timely response to your query. If we cannot respond immediately, we will tell you when we can ... and we will meet that commitment.
  • We promise that we will work with you in an atmosphere of mutual respect and dignity in which all parties exercise patience and consideration.
  • We promise, at all times, to provide fair and equitable service and to practice the principles of diversity, equity and inclusion.