Call Centre Selling

Course Code CALL-113
Lecture hours per week
Lab hours per week
Course Availability: Open
Description: This course will provide the learner with the fundamental principles and practices of relationship selling and basic concepts of marketing. The role of personal selling as it relates to marketing one’s self to employers and to selling in a call center environment will be emphasized. Techniques covered in depth will include resume writing, interview techniques, the FAB approach, listening, questioning, buying signals, handling objectives and closing.