Centennial Colleges Enrolment Services (Student Hubs) will be closed from 12:00pm – 2:00pm on Tuesday, December 18, 2018 at Progress Campus and Morningside Campus. Story Arts Centre and Ashtonbee Campus Enrolment Services will be open regular hours.

Communication Skills

Course Code CCP-101
Lecture hours per week
Lab hours per week 4
Course Availability: Open
Description:

This course provides the learner with an opportunity to develop the communication skills that are essential for successful work performance in a contact centre environment. The course emphasizes the development of effective oral communication skills, listening, reading and the writing of clear, concise e-mail messages.

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