Customer Service
| Course Code | CEMA-906 |
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability: | Open |
| Description: | You’ll learn the skills needed to succeed in customer service. Topics include handling customers correctly, listening and communicating, effective feedback to the company, problem-solving, resolving complaints, building internal relations and customer service as cost centre or revenue generator. (materials fee included; textbook extra) |