Customer Service
Course Code | CEMA-906 |
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Lecture hours per week | |
Lab hours per week | |
Course Availability | Open |
Description | You’ll learn the skills needed to succeed in customer service. Topics include handling customers correctly, listening and communicating, effective feedback to the company, problem-solving, resolving complaints, building internal relations and customer service as a cost centre or revenue generator. (Materials fee included; textbook extra). |