Hospitality Safety, Security and Risk Management
|Lecture hours per week||3|
|Lab hours per week|
The hospitality and tourism industry is one of the most susceptible and vulnerable industries to crises. Recent major events that had devastating impacts on the industry range from natural disasters to epidemics and from mismanagement to terrorist attacks. These episodes are not confined to any geographical region, as crises respect no political or cultural boundaries.
Although crisis and disasters cannot be stopped, their impact on the hospitality and tourism industry can be limited through the understanding and subsequent management of such incidents, and can be vastly improved upon through a well thought-out crisis plan that can help management respond and control damage to the organization's reputation, financial condition, market share, and brand value. Everyone, from senior management to frontline employees, should have a predetermined role to play in an anticipated crisis. A facility crisis-training program should familiarize employees with the plan, including deployment of resources, notification and protection of guests, communication with the media, and clean-up procedures. This course examines emergency preparedness plans, legal and managerial strategies and operational procedures to minimize safety and security risks faced by the hospitality industry.