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Room Operations II

Course Code HOSP-301
Lecture hours per week 3
Lab hours per week
Course Availability: Open

The eighth floor of Centennial College’s Event Centre features four unique, fully appointed guest rooms and a reception desk. Here, students taking this program in-person will participate in experiential learning to practice vital skills necessary in front desk and housekeeping positions. Students will practice bed-making methods, learn bathroom cleaning techniques, and explore the important duty of a detailed room inspection.

Both in-person and online learners will use a cloud-based property management system to apply key theories introduced in Rooms Operations I, including booking reservations, check ins and outs, and guest relations scenarios.