Centennial College has resumed limited in-person lab instruction using a phased approach

Room Operations II

Course Code HOSP-301
Lecture hours per week 3
Lab hours per week
Course Availability: Open
Description: The Centennial College Event Centre 8th floor includes four, unique, fully appointed guest rooms and a reception desk.  Students will participate in experiential learning utilizing these spaces to practice vital skills necessary in front desk and housekeeping positions.  Students will practice methods for bed making, learn bathroom cleaning techniques and the important duty of a detailed room inspection.  Using a cloud-based Property Management System, students will apply key theories introducted in Rooms Operations I including booking reservations, check ins, check outs and guest relations scenarios.