Need Help

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Helpdesk Contact Centre

Open to all students, faculty and staff 24/7

The Helpdesk Contact Centre offers 24/7 technical support services to all College employees and students. The Helpdesk Contact Centre is comprised of a number of individuals who specialize in over-the-phone, email and remote technical support. By contacting the Helpdesk, you can report issues and get answers to questions such as: How do I Log in? What’s my username and default password? How do I access my email?

The following is a list of some of the many services supported by the Helpdesk Contact Centre:

  • College network ID
  • Authentication (login) issues
  • Password resets, network IDs, myCentennial and eCentennial
  • Remote Access to IT systems
  • Web service support and navigation
  • Telecommunications Requests/Issues

There are a number of ways in which you can contact the Helpdesk:

  • By phone
  • Email
  • Self-Service Portal

Phone

Whether you are on or off campus, the Helpdesk can be reached through either of the following numbers:

  • Local: 416-289-5280
  • Toll-Free within Canada: 1-866-694-7484

Additionally, if you call from any College phone, you can reach the Helpdesk by dialling the last four (4) digits of the local number:  5280. 

After dialling, please listen carefully to the prompts to be directed to the appropriate area to have your needs addressed.

Email

You can also contact the Helpdesk by email:  helpdesk@centennialcollege.ca

The helpdesk@centennialcollege.ca email address is attached to an IT Service Management (ticket creation) System. Emails that are sent to helpdesk@centennialcollege.ca are received by the system, not by individuals. The system then generates a “ticket” or “work order” for the email request.

Helpdesk Self-Service Portal

In addition to calling and emailing the Helpdesk, a self-service portal is also available. The self-service portal link can also be found on eCentennial and myCentennial.

The following features are available through the self-service portal:

  • Create Ticket: By completing the online form, you can submit a new incident or service request (ticket) directly to the Helpdesk.
  • Add Notes: You can add additional notes, comments, and/or attachments to any pre-existing open tickets.
  • Check Status: You can request a status update for an existing ticket.
  • Chat: You can chat live (instant message) with a Helpdesk agent regarding any ticketing questions or issues you may be experiencing.
  • Remote Desktop Assistance: Using the chat feature, you can request a Helpdesk agent to remotely access your desktop/laptop to assist in troubleshooting and resolving issues with your system.

Client Support Counter

Each Centennial College campus has a Client Support Counter staffed by a number of friendly computer technicians.

Some of the technical issues the Client Support Counter can help you with include:

  • Supporting standard College applications such as MS Office, Windows, Anti-Virus software, and myCentennial
  • Providing guidance on how to access, save, and print from all applications
  • Answering questions on file storage, e-mail usage, and troubleshooting general application issues
  • Help with authentication (login) issues; both with the network,myCentennial and eCentennial
  • Help with assessing and resolving computer lab hardware problems

Each campus has different hours of operation for their Client Support Counters.
For individual hours of operations at the various campuses, please refer to the chart below.

Hours of Operation at each Campus  
Ashtonbee Campus
Room B-148
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM
The Centre for Creative Communications
Room 155
Hours: Monday to Friday from 8 AM to 8 PM
Progress Campus
Room B3-15
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM
Morningside Campus
Room 328
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM