Need Help

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Our Helpdesk Contact Centre is open 24/7, and is a service where students can turn to get assistance with IT issues and inquiries 24 hours a day, 7 days a week. The Helpdesk is comprised of a number of individuals who specialize in over-the-phone, email, and remote technical support. You can also reach the desk from any on-campus computer lab telephone. If, for example, a lab needs a paper refill, you can dial the Helpdesk extension 5280, and an agent will put your request through to a lab technician at your campus.

The Helpdesk can be reached:

Other services supported by the Helpdesk Call Centre:

  • College network ID
  • Authentication (login) issues
  • Password resets, network ID’s, myCentennial and eCentennial
  • Remote Access to IT systems
  • Web service support and navigation

Client Support Counter

Each Centennial College campus also has a physical Client Support Counter staffed computer technicians. Some of the technical issues the Client Support Counter can help you with include:

  • Supporting standard College applications such as MS Office, Windows, Anti-Virus software and myCentennial.
  • Providing guidance on how to access, save and print from all applications.
  • Answering questions on file storage, e-mail usage, and troubleshooting general application issues.
  • Help with authentication (login) issues, both with the network, myCentennial,and eCentennial.
  • Help with assessing and resolving computer lab hardware problems

Each campus has different hours of operation for their Client Support Counters:

Hours of Operation at each Campus  
Ashtonbee Campus
Room B-148
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM
Story Arts Centre
Room 155
Hours: Monday to Friday from 8 AM to 8 PM
Progress Campus
Room B3-15
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM
Morningside Campus
Room 328
Hours: Monday to Friday from 8 AM to 8 PM
Saturday to Sunday from 9 AM to 4 PM