Learning Resources FAQs
Learning Resources FAQs
Yes, the College has a limited number of Acer Chromebooks to loan to enrolled students who need a good computer to complete/continue their courses online, and a number of these devices are still available. Chromebook laptops can run any web-based application, allowing students to use our eCentennial learning portal to participate in remote learning during the pandemic. To get the most out of the Chromebook, students are encouraged to download Microsoft Office 365 and Microsoft OneDrive onto the Chromebook, which entitles them to access 5 TB of Cloud storage for their academic work.
Students enrolled in one of our programs who need a loaner device, and have not yet reserved one, can email: email@example.com. Unfortunately, we cannot ship devices outside Canada.
A note on returning your loaner device: The Chromebook loan service is free to students enrolled at the College until 1) the end of the pandemic and/or 2) we are able to begin delivering our programs in classrooms full time. The College asks students who are remaining in Canada to keep their loaner devices until the Declaration of Emergency is lifted and we have provided details on how and where to return the devices. If you are leaving Canada, please email firstname.lastname@example.org.
Our Helpdesk Contact Centre is a popular service where students can turn to get assistance with IT issues and inquiries 24 hours a day, 7 days a week. The Helpdesk is comprised of a number of individuals who specialize in over-the-phone, email and remote technical support. The Helpdesk can be reached:
All campus bookstores will be open for in store shopping with revised hours and at 50% capacity. You can also shop online and pick up in store or ship to your home. The delivery fee is $7.50 for Canadian addresses; international shipping rates will vary. For store hours, please visit the campus bookstore website. To start your online order, visit the Bookstore webpage and click on your campus’ Bookstore link at the bottom of the page.
Students who originally rented textbooks online have the option of extending the rental or purchasing the book online via the Rentals page. This option is not available to students who originally rented textbooks in a campus store.
When campus bookstores re-open on August 30th, 2021, online and in-person selling will be available.
Purchasing Textbooks for Upcoming Semesters
All campus bookstores will be open August 30th, 2021 for in store shopping. You can also shop online and pick up in store or ship to home. Ship to home for $7.50 domestic, international shipping rates will vary. For Store Hours, please visit the campus bookstore website. To start your online order, visit the Bookstore webpage and click on your campus’ Bookstore link at the bottom of the page.
The item may be shipping from a location that has closed due to COVID-19 concerns. Orders will be filled when that location is once again accessible. Items that are in this situation are marked as BACKORDERED on the website. However, the BACKORDERED status may not have been displayed if the ship-from location was not yet closed or was in the process of closing when the order was originally placed. We recommend students recheck the item for confirmation. Sorry for the inconvenience during this uncertain time.
Students who wish to cancel material in BACKORDERED status can click “Contact Store” in the website footer and complete the section under “Questions & Comments”. Remember to provide your Web Order Number.