Student Services and Support FAQs
Student Services and Support FAQs
You are paying tuition fees for a quality education, and we will continue to deliver that quality during the Teaching at a Distance period. During the initial temporary suspension of classes, our faculty used the time to transform their learning materials and create digital content accessible remotely. Student services such as counselling have also migrated to formats that you can access from the comfort of home. We are committed to supporting you in completing your education with us.
We will announce our plans for convocation closer to its summer 2022 date.
Centennial College child care centres re-opened on July 2, 2020, with strict adherence to the Ministry of Education guidelines. The child care centres conduct their own pre-screening process as specified by Ministry guidelines, with support from the College and Toronto Public Health.
Whether you are anxious about catching COVID-19, or worried about loved ones living in a country impacted by COVID-19, please know that the College understands your concerns and is able to provide services to help you through this worrying time. Students can reach out to friends, teachers, advisors or staff at the Student Experience Office for any needed support. As well, support is available through one of the College’s counselors working at the Centre for Accessible Learning and Counselling Services.
Starting March 23, the Centre for Academic English will transition its tutoring to online instruction. To access tutoring online, you will need a laptop or desktop computer with a webcam and a headset. If you wish to participate in online tutoring, log into my centennial, click on Student Services and in the box that says Centre for Academic English, click "Book an Appointment". You will receive an email through your @myCentennial account containing a link and instructions on how and when to meet with your online tutor. Please read this email carefully, and contact us at firstname.lastname@example.org if you have any questions or issues. Then, before your appointment, you will receive a reminder email.
In large part, our student and ancillary services have shifted to online delivery, with limited in-person services as demand dictates. Current services include:
- CCSAI - The Centennial College Student Association offices at the Progress Campus Student Centre is open from January 4, 10 am to 3 pm daily. The Food Bank located in the office will be available to patrons during this time. All other CCSAI campus offices will be closed until at least January 28.
- Bookstore: - All campus bookstores are open at 50% capacity for in store shopping with revised hours. Students can shop online and opt to pick up their order in store or have it shipped to their home for a flat rate of $7.50 to addresses in Canada. Shipping rates for international deliveries will vary.
- Fitness Facilities: Services are closed at least until January 28, 2022.
- Food Services: Tim Hortons are open now at DAC, SAC, and ASH campuses, Morningside and Progress Tim’s will open on Monday, Jan. 10th
- Library and Learning Centre: Library services will resume on the 10th of January with 50% capacity.
- Ashtonbee Campus: Parking gates will be down and parking enforcement will begin Thursday, January 13.
- Morningside Campus: Parking gates will remain down at all times. Centennial College has a parking arrangement with the University of Toronto Scarborough Campus (UTSC) and does not control the upper-level parking lots accessible from Military Trail.
- Progress Campus: Parking gates will be down and parking enforcement will begin Monday, January 17.
- Story Arts Centre: Parking gates will be down and parking enforcement will begin Monday January 17.
- Downsview Campus: No paid parking and College does not control lots.
- The Local Cafe and Restaurant: Indoor dining at Local café and restaurant is not available, dine-in, takeout and café grab and go and are hoping to bring back some services as allowed in February.
- myCards: Are being printed for new students and available for all students needed to be on campus for in-person classes
- Residence: The Centennial Place Residence at Progress Campus is available at full capacity for on-campus housing.
Residence has closed all amenity spaces in the building; up to two (2) residents will be permitted to sign-out via Booking System access to ONLY the Communal Kitchens and Study Lounges located on each Floor. No other amenity space will be accessible for at least the duration of Ontario’s Modified Step 2 on the Roadmap to Reopen.
- Lockers: Lockers will be free at full capacity on a first-come, first-served basis.
- Device Loan Program: Device Loan Program is continuing. Students can borrow a Chromebook from the College, but supplies are very limited at this point.
Students can request a transcript online via the myCentennial student portal. Transcripts are mailed out every Thursday to the address selected on the transcript request. To submit a request for your transcript:
- Sign into myCentennial
- Select "Student Records"
- Select "Request Official Transcript"
Follow the steps to order your transcript for mailing. Please ensure you provide a full address of where you wish to have your transcript mailed. You will be charged $12 for each copy of your transcript. Please have your credit card handy before you log on.
All campus bookstores are open at 50% capacity for in store shopping with revised hours. Students can shop online and opt to pick up their order in store or have it shipped to their home for a flat rate of $7.50 to addresses in Canada. Shipping rates for international deliveries will vary.
For Store Hours, please visit the campus bookstore website. To start your online order, visit the Bookstore webpage and click on your campus’ Bookstore link at the bottom of the page.
The Ontario Indigenous Travel Grant (OITG) continues to be available to help full-time eligible post-secondary students, and/or their spouse and/or dependent children living with them, to assist with the costs of travelling between their remote First Nations community to the post-secondary school they are attending.
The Ministry of Colleges and Universities will also review and approve the requirement to make additional trips (i.e., return home due to COVID-19 and make additional return trips to school to complete practicum) as a one-time exception to the existing maximum number of allowable trips.
The Ministry recognizes that eligible students may have been impacted by unexpected surges in travel-related costs. If eligible students find themselves in this situation, please contact your Student Financial Services representative at email@example.com for more details or visit Student Financial Aid on our website.
Consistent with 2019-20 OSAP policy, expired cards can be accepted as Indigenous identification for OSAP-purposes. As per Crown-Indigenous Relations and Northern Affairs Canada, “Indian status does not expire (an individual’s card can)”.
Semester End: Loaner Devices, Locker Contents and Textbooks
Device loan agreements include a clause advising that students must return devices to the College before their transcript is released. We will make some exceptions for graduates who require a transcript for employment purposes and international students who need a transcript for the Post-Graduate Work Permit Program. If you still have a loaner device but need a copy of your transcript for these purposes, send your request to firstname.lastname@example.org.