5. Completing Your Quarantine
5. Completing Your Quarantine
Throughout your quarantine period, you must
Do not leave your place of quarantine
You must remain in your place of quarantine unless it is:
- for a medical emergency
- to seek an essential or time-sensitive medical service or treatment
- to obtain a COVID-19 molecular test
- pre-authorized by a government official
Should you need to leave your place of quarantine for any of the reasons listed above, you must use private transportation to travel to your destination and you must resume your quarantine immediately afterwards. If you require assistance to access medical treatment, an exception may be made to allow one other person to accompany you, which can include someone who is also under mandatory quarantine.
Do not have any visitors and limit face-to-face contact with others
It is not permissible to have any guests – even if you are outdoors – or to interact with others, except for those in your immediate household with whom you travelled. If close contact with others cannot be avoided, you will need to wear a non-medical mask or face covering to help protect yourself and those around you. For example, you must always wear a mask when:
- opening your door to receive meals
- speaking face-to-face with hotel personnel
- being escorted outside of your room
If you are living with others who did not travel with you (such as family or friends), you must avoid contact with them by:
- staying in separate rooms
- using separate bathrooms
- keeping surfaces clean
- not sharing personal items
- limiting your interactions with them
Use only private outdoor spaces and do not use shared spaces
While you may go outside on your private balcony/deck or walk in your yard, you must not use shared or public spaces. For example, if you are staying in a hotel, do not visit common areas such as lobbies, courtyards, restaurants, gyms or pools.
Travellers who are quarantining at a government-authorized hotel and who do not have symptoms of COVID-19 are allowed to go outside for limited and monitored outdoor time. The location and schedule for outdoor times can be requested from the hotel reception. Security personnel is responsible for escorting you to and from your outdoor time, and will inform you of the boundaries for the outside area. You are required to wear a mask and maintain a two-metre distance from others during this time.
Practice good hand hygiene and cough etiquette at all times
Be sure to wash your hands often with soap and warm water for at least 20 seconds, and dry them with disposable paper towels or a dry reusable towel (replacing it when it becomes wet). If soap and water are not readily available, remove dirt from your hands with a wet wipe and then use an alcohol-based hand sanitizer containing at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
Avoid touching your eyes, nose, and mouth with unwashed hands. When you cough or sneeze, always cover your mouth and nose with a tissue and throw the used tissue in the trash. If you don’t have a tissue, cough or sneeze into your elbow – not your hands. Immediately wash your hands after blowing your nose, coughing, or sneezing.
During your quarantine period, you will need to monitor yourself for symptoms of COVID-19 (even just one mild symptom); provide a daily COVID-19 symptom self-assessment to the Government of Canada and Centennial College; and follow the necessary protocols if you start to develop symptoms.
Symptoms of COVID-19
The following symptoms are commonly associated with COVID-19:
- new or worsening cough
- shortness of breath or difficulty breathing
- temperature equal to or over 38°C
Note: You should take and record your temperature daily (or as directed by your local public health authority).
- feeling feverish
- fatigue or weakness
- muscle or body aches
- muscle or body aches
- gastrointestinal symptoms (abdominal pain, diarrhea, vomiting)
- skin changes or rashes (in children)
- feeling very unwell
Symptoms can vary from person to person and between different age groups, and may take up to 14 days to appear after exposure to COVID-19.
What to do if you start to develop symptoms
You must begin an additional 14 days of isolation if, during your quarantine period, you:
- develop symptoms of COVID-19
- receive a positive COVID-19 test result
- are exposed to another person who exhibits signs and symptoms or tests positive for COVID-19
Should you start to display symptoms while in quarantine, please follow the steps outlined below depending on your quarantine location.
If you are quarantining at a government-authorized hotel
If you become symptomatic while staying at a government-authorized hotel, you must remain in your room. A government official will call you to find out additional details regarding your condition and provide further instructions. Depending on your symptoms, you could be moved to the nearest federal designated quarantine facility to better accommodate your needs.
If you are quarantining elsewhere
If you become symptomatic while quarantining at a location other than a government-authorized hotel, you must isolate yourself from others as soon as you notice your first symptom. Immediately call your local public health authority to discuss your symptoms and travel history, and follow their instructions carefully.
You can also use the online COVID-19 Self-Assessment Tool to determine if you need further assessment or testing, or consult with a doctor via the mobileDOCTOR virtual care program for additional medical advice or treatment. Be sure to monitor yourself for worsening or urgent symptoms, especially if you are at risk of more severe disease or outcomes from COVID-19.
What to do if you have a medical emergency
Call 911 or go directly to your nearest emergency department in the event of a medical emergency, or if you experience worsening or urgent symptoms of COVID-19 such as:
- significant difficulty breathing (struggling for each breath, can only speak in single words)
- severe chest pain (constant tightness, crushing sensation)
- feeling confused or unsure of where you are
- losing consciousness
If you are quarantining at a hotel or at Centennial Place Student Residence at the time of the emergency, inform the hotel staff or a resident assistant as soon as you can; they will then notify the College.
mobileDOCTOR virtual care program
mobileDOCTOR allows you to instantly and conveniently connect with Canadian doctors online through the Maple telemedicine platform, and is available to you as part of your guard.me health insurance plan. Maple provides you with access to doctors, Canada wide, within minutes. You can have your consultation by text, video or audio chat, from your phone, tablet or computer – anytime and anywhere. Seeing a doctor on Maple is safe and effective for common non-emergency issues, and can help prevent the need to go to a walk-in clinic.
Quarantining – especially in a new country – might feel a bit lonely or stressful at times, so it is important that you remember to take care of your mental health. Connecting virtually with others, working out, and maintaining your routine are a few helpful ways to support your personal wellbeing.
Even though you are physically isolating, that doesn’t mean you need to feel isolated. Try to regularly keep in touch with loved ones through video chats and phone calls, and make it even more fun by hosting virtual dinner parties or game nights.
You are also encouraged to participate in the wide range of online events and activities organized by Centennial. This is a great way to stay engaged with the College community, meet staff and fellow students, and even learn something new. To find out what events are happening:
- check the online calendar and the International department’s news feed
- follow Centennial College and the International department on social media
- keep an eye on your email for announcements
Make a little bit of space and a little bit of time to work out each day. Exercise helps your body produce endorphins, the feel-good chemicals that boost your mood and reduce your stress. Use any portable fitness equipment you may have brought and take advantage of free online fitness (or meditation) classes, many of which require no equipment at all.
Maintain a daily routine
Following a regular schedule (particularly one you are used to) can help create structure and stability during your quarantine period. Small daily routines will keep you focused, provide some normalcy, and enable you to get through each day with a sense of purpose and wellbeing, while preventing or alleviating feelings of anxiety. These are a few simple routines to organize your day:
- wake up at the same time every morning (set an alarm)
- brush your teeth, shower, and dress for the day (even in casual/comfortable clothing)
- eat meals, exercise, and plan other activities at regular times
- go to bed at the same time each night
Talk to a counsellor
If you would ever like to speak confidentially with someone about any issue – big or small – at any point during your quarantine or during your time at Centennial, you can conveniently contact a professional counsellor through the keep.meSAFE Mental Wellness Student Support Program, or by scheduling a virtual appointment with the College’s Centre for Accessible Learning and Counselling Services (CALCS).
The keep.meSAFE service is available to you for free as part of your guard.me health insurance plan, and allows you to chat anonymously with a counsellor in your own language, over the phone or online, day or night. Never forget that help and support is just a call or click away.
During the first 3 days of quarantine
If you are in Montréal, Calgary, or Vancouver and received a COVID-19 specimen collection kit at the airport, please register for your Day-10 test on your first day in Canada using the information provided within the kit. This will ensure you are reminded via email or text to take your Day-10 test.
If you flew into Toronto, you will have already registered for your Day-10 test when you registered for your Day-1 test.
The day after you enter Canada, you will receive an email or a push alert from the ArriveCAN app on your phone, notifying you to:
- confirm your arrival at the government-authorized hotel or other place of quarantine
- begin providing a daily COVID-19 symptom self-assessment
You will need to complete these tasks using the ArriveCAN mobile/web app (or by calling 1-833-641-0343). Self-assessments take less than a minute to complete through the app, and must be submitted each day until the end of your quarantine or until you first report symptoms of COVID-19.
During your quarantine period, staff from our International department will be calling you periodically through the Microsoft Teams app to check in on your wellbeing and to make sure you are well-supported. You will receive your first call within 2 days of your arrival in Canada, and a call every other day after that until the end of your quarantine. The College will also keep in touch with you by email and send you notifications from the iCent app, and will provide information about useful resources you can access while in isolation.
Your compliance with the mandatory quarantine requirements, including the completion of daily COVID-19 symptom self-assessments through the ArriveCAN app, is subject to verification and enforcement by the Government of Canada.
You will receive calls from government officials (or an automated system), and your call display will show 1-888-336-7735 or GOV-GOUV CANADA. You must answer these calls and respond to all questions truthfully to demonstrate your compliance with the law. You will also receive email reminders of your quarantine requirements.
In addition, you may be visited in-person at your place of quarantine by contracted screening officers, on behalf of the Government of Canada. They will be wearing personal protective equipment and practicing physical distancing to protect your health and safety, and will show you their company identification and signed authorization from the Public Health Agency of Canada. Screening officers will not ask to enter your place of quarantine, copy or retain your identification, issue fines, or request or accept payment of any kind.
Note: Provincial authorities may also contact you throughout your quarantine period. If federal and provincial guidelines differ, you should follow the strictest requirements.
If you received your study permit at the airport, please upload it to your Centennial document management webpage for review by our International Admissions Team.
If you receive a negative result from your Day-1 test, you will be allowed to move to your pre-arranged location to complete your quarantine (unless you are staying at the government-authorized accommodation for the entire quarantine period, or were exempt from the 3-night hotel stopover). You should therefore arrange travel to your place of quarantine ahead of time, ideally using private transportation.
However, you may take public transportation if needed (e.g. a domestic flight, bus, train, subway, taxi or ride-sharing service). For instance, if you initially flew into Montréal and completed your 3-night hotel stay near Montréal-Trudeau International Airport, you could take a domestic flight or take a bus to Toronto to go to your place of quarantine. Please be sure to follow all public health measures while in transit.
Complimentary private transportation within the GTA
Centennial College will provide you with complimentary private transportation from the government-authorized hotel in Toronto (or from the airport/transit hub, if you will be travelling to Toronto) to your place of quarantine – as long as it is within the GTA. Please request this service at least 24 hours in advance, either during your phone calls with Centennial staff or by emailing email@example.com, so we can make the necessary arrangements.
Depending on the test provider, you will receive an email or text message with your Day-1 test results or with instructions on how to view your results online. Remember to retain a copy of all your COVID-19 molecular test results as you may be asked to provide this information to a government official during your quarantine period.
Negative test result
If you receive a negative result from your Day-1 test, you can move to your pre-arranged location to complete the remainder of your quarantine (unless you are staying at the government-authorized accommodation for the entire quarantine period).
If your negative test result comes back early, you are allowed to leave the government-authorized hotel even if it is before the end of your 3-night stay. Call the hotel reception and notify them of your checkout.
If you do not have a suitable quarantine plan, you will be re-located to a federal designated quarantine facility to carry out the remainder of your quarantine.
Positive test result
If you receive a positive result from your Day-1 test, you must stay in your room at the government-authorized hotel. A government official will call you to provide further instructions. You will be required to isolate for 14 days from when the sample was collected, and you could be moved to either a federal designated quarantine facility or another suitable location.
Invalid or inconclusive test result
If you receive an invalid or inconclusive result from your Day-1 test, you will be required to take another test. Your Day-1 test provider will call you to set up an appointment to collect another nasal swab sample at the government-authorized hotel. You must stay in your room at the hotel until you have completed your repeat test and have also spoken to a government official.
If you did not receive the test result
If you did not receive a result from your Day-1 test after 3 days, you must stay in your room at the government-authorized hotel and contact your Day-1 test provider. A government official will also call you to provide further instructions. You may be allowed to move to your pre-arranged location to complete the remainder of your quarantine if you have private transportation to go there directly as well as a suitable quarantine plan.
If your Day-1 test results are negative
Public health measures to follow while in transit
- wear a well-constructed, well-fitting, non-medical mask at all times, unless you are alone in a private vehicle or travelling only with the same people with whom you entered Canada
- practice physical distancing by staying two metres away from others whenever possible, such as sitting in the back away from the driver
- sanitize your hands often, including when when entering and exiting a vehicle
- avoid contact with surfaces, especially surfaces frequently touched by others
- avoid stops and contact with others
- remain in the vehicle as much as possible – pay at the pump for gas and use drive-through when you need food
- avoid using the recirculated air option for the vehicle's ventilation during passenger transport; use the vehicle's vents to bring in fresh outside air and/or open the windows
As mentioned, you cannot leave your place of quarantine – not even to run a quick errand to the nearby convenience store. However, you can have groceries or meal kits delivered to your quarantine location if you are equipped to prepare your own dishes; or you can order in from local restaurants, perhaps through food delivery services like Uber Eats and DoorDash. If you are completing your quarantine at a hotel, meals may be included in the daily rate, otherwise they can be purchased at an additional cost.
Note that most grocery stores in Canada also carry a wide variety of essential supplies, from household goods, to over-the-counter medicines, to personal care products. When ordering food and other items, ask that these deliveries be left outside your door instead of accepting them in person. If this is not possible, they can be left at the concierge desk if you are staying in a hotel, an apartment building, or the student residence.
Centennial is providing financial support to all eligible students to help subsidize the cost of the mandatory 3-night stay at a government-authorized hotel. If you meet the requirements, you may apply for the partial reimbursement after checking out of the hotel.
You are required to take another COVID-19 molecular test on Day 10 of your quarantine period. To complete your test, carefully follow the instructions in the COVID-19 at-home specimen collection kit you received at the airport. Your kit will contain everything you need to know about how to collect, store and ship your sample. You must remain in quarantine while you await the results of your Day-10 test.
You will receive an email or text message from Switch Health with instructions on how to view your Day-10 test results online. (Switch Health is the Day-10 test provider for all air travellers, with the exception of certain travellers quarantining in Alberta.) Remember to retain a copy of all your COVID-19 molecular test results as you may be asked to provide this information to a government official during your quarantine period.
Negative test result
Positive test result
If you receive a positive result from your Day-10 test, you must isolate yourself from others immediately for an additional 14-day period that begins from the time you took the test with positive results (i.e. from the date/time of specimen collection). A government official will call you to provide further instructions.
Invalid or inconclusive test result
If you receive an invalid or inconclusive result from your Day-10 test, you will be required to take another test. Switch Health should automatically courier another COVID-19 at-home specimen collection kit to your place of quarantine. However, contact them immediately to confirm that a kit is on its way by emailing firstname.lastname@example.org, or by calling 1-888-966-6531 or 1-647-977-1030. You must remain in quarantine until you have received a negative result from your repeat test and completed your mandatory quarantine period.
If you did not receive the test result
If you did not receive a result from your Day-10 test within 2-4 days, contact Switch Health by emailing email@example.com, or by calling 1-888-966-6531 or 1-647-977-1030. If your results are still missing on Day 14 of your mandatory quarantine, a government official will call you to provide further instructions. You must remain in quarantine until you have received a negative test result and completed your mandatory quarantine period.