Hospitality - Hotel Operations Management

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Program Code: 1807

School: School of Hospitality, Tourism and Culinary Arts

Credential: Diploma

Program Type: Post-secondary program

Program Length: 2 years/ 4 semesters

Start Date: Fall, Winter, Summer

Location: Progress Campus


Telephone: 416-289-5000, ext. 2569

The School of Hospitality, Tourism and Culinary Arts proudly offers the Hospitality - Hotel Operations Management program. 

Picture yourself walking into the gorgeous lobby of a world-class hotel, being greeted by a helpful concierge, warmly welcomed to a perfectly finished guest suite all before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of graduates from the Hospitality - Hotel Operations Management Program.

This program will prepare graduates with business skills and acumen including front desk management, housekeeping operations, food and beverage management and human resources planning to help secure great work opportunities upon completion. Students in this program will learn first hand from our industry professionals in our on-campus hotel suites, event centre and restaurant.

Students will gain valuable hands-on experience before their 14-week industry field placement making them truly sought after for employment upon graduation. Students will also graduate with important industry certifications such as Smart Serve, Safe Food Handlers and CPR, making graduates job ready.

Semester 1
Course Code Course Title Location
COMM-160/161 College Communication 1 Progress Campus
GNED General Education Elective Progress Campus
HOTL-154 Introduction to Hospitality Operations Progress Campus
HTAP-101 Introduction to Computers Progress Campus
HTAP-151 Beverage, Bar & Dining Room Progress Campus
HTAP-157 Basic Food Safety Training, Smart Serve, First Aid/CPR Progress Campus
HTAP-157 Basic Food Safety Training, Smart Serve, First Aid/CPR Progress Campus
ICAM-105 Theory of Food I Progress Campus
Semester 2
Course Code Course Title Location
COMM-170/171 College Communication 2 Progress Campus
GNED-500 Global Citizenship: From Social Analysis to Social Action Progress Campus
HOTL-102 Rooms Operations I Progress Campus
HOTL-152 Human Resources Progress Campus
HTAP-102 Introduction to Hospitality Accounting Progress Campus
HTAP-154 Introduction to Hospitality Sales and Marketing Progress Campus
HTAP-201 Principles of Hospitality Management Progress Campus
Semester 3
Course Code Course Title Location
HOTL-203 Hospitality Sales & Revenue Management Progress Campus
HOTL-205 Rooms Operations II Progress Campus
HOTL-206 Principles of Food, Beverage and Labour Cost Controls Progress Campus
HOTL-307 Career & Social Leadership Progress Campus
HTAP-100 Restaurant Operations Progress Campus
HTAP-304 Hospitality Risk Management Progress Campus
HTAP-323 Special Events Operations Progress Campus
Semester 4
Course Code Course Title Location
GNED General Education Elective Progress Campus
HOTL-299 Field Placement, Project or Capstone Review Progress Campus
HTAP-251 Career Capstone Progress Campus

Program Highlights

  • This Hospitality - Hotel Operations Management program features exclusive experiential learning opportunities in our state-of-the-art facilities that include four operational hotel suites, a restaurant, a cafe, and culinary and bake labs. This hands-on learning experience will make graduates job ready.

Articulation Agreements

Qualified graduates of the Hotel Operations Management program may be eligible to participate in pathway programs with partnering institutions. These pathway programs allow students to receive degree credit for learning obtained at Centennial College. Our partners include:

  • Algonquin College, Ontario
  • IMI University Centre, Switzerland
  • Royal Roads University, British Columbia
  • University of Guelph, Ontario
  • Waterford Institute of Technology, Ireland

Educational Partners

Qualified graduates may be eligible to participate in an articulated program with select universities, institutes and professional associations. These partnerships will allow you to apply academic credit towards further study. If you are interested in pursuing further education upon graduation, please contact an academic advisor to discuss your options.


Please Note: The qualification requirements and costs for each external accreditation, designation, certification or recognition are set by the granting body — not by Centennial College.  In order to qualify for any external accreditations, designations, certifications or recognitions, students and graduates will need to follow the processes and meet the applicable requirements listed on the websites and in the materials of those external bodies.

Career Outlook

  • General management
  • Sales and marketing coordination
  • Housekeeping management
  • Food and beverage management
  • Front desk management
  • Meeting and event coordination

Academic Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
  • English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission

1. Apply Online

Are you an International Student? Apply directly to Centennial College here.

If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.

If you have previously attended a full time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.

All other applicants must apply online at A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in person to For more information go to Application Fees.

2. Submit Documents

Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via

Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to

Applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).

For more information go to Submitting your Transcripts.

3. Confirm Your Offer of Admission

Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at and confirm before the Deadline to Confirm noted in your offer letter.

You may confirm only one college and one program offer at a time.

You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.

When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.

4. Pay Fees

Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.

You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.

5. Build Your Timetable (Register for Courses)

Build your timetable (web-register for courses) at

Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April

Your web-registration will not open if:

You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.

Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.

Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2015.

Student Tuition (2 Semesters) Incidental Fees Total
Canadian $2,767.00 $1,031.40 $3,798.40
International $12,400.00 $2,226.40 $14,626.40