Personal Support Worker

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Program Code: 9111

School: School of Community and Health Studies

Credential: Certificate

Program Type: Certificate program

Program Length: 1 year/ 2 semesters

Start Date: Fall, Winter

Location: Morningside Campus


Telephone: 416-289-5000, ext. 8068

The Personal Support Worker program will prepare students with the knowledge and skills necessary to provide care and assistance that will allow individuals to lead active and fulfilled lives in the community and institutions.

This program's Personal Support Worker courses will focus on the full range of home and health related services required by clients with physical disabilities, cognitive impairments, and chronic and acute illnesses. Training will give students the flexibility to adapt to a variety of settings such as hospitals, homes, schools, community residential agencies, long-term or chronic care facilities.

The Personal Support Worker program enables students to learn through a hands-on approach, facilitated by an experienced faculty. Additionally, the experience in clinical and community settings will provide students with opportunities to offer direct care to patients. Students enrolled in this program will gain experience caring for persons across the lifespan.

The Personal Support Worker program training can open doors to other health care fields.

Semester 1
Course Code Course Title Location
COMM-160/COMM-161 College Communications 1 Morningside Campus
PSHS-100 Anatomy Morningside Campus
PSHS-101 Foundations of Personal Support Morningside Campus
PSHS-102 Personal Support Communication Morningside Campus
PSHS-103 Developmental Stages & Alterations in Health Morningside Campus
PSHS-104 Foundations of Mental Health Morningside Campus
PSHS-105 PSW Skills Laboratory Morningside Campus
Semester 2
Course Code Course Title Location
GNED General Education Elective Morningside Campus
PSHS-122 Supporting Clients in Palliative Care Morningside Campus
PSHS-123 Personal and Professional Growth Morningside Campus
PSHS-125 PSW Clinical Practice Morningside Campus
PSHS-126 PSW Community Practice Morningside Campus

Program Highlights

  • This Personal Support Worker (PSW) program will reflect the latest practices and policies in the field.
  • Students will spend 14 weeks gaining extensive practical experience by working with teams in hospitals, long-term care institutions and in the community.
  • Many of Centennial College's PSW students have been offered employment in the agencies in which they completed their placements.
  • With one instructor to each small group of students partaking in clinical placement, learners will have the support necessary to learn and grow, and practice the skills learned during semester one labs.
  • Faculty members are experienced, caring and supportive.
  • Community agencies and clinical settings recognize the certificate students earn.

In accordance with the Ministry of Training, Colleges and Universities (2014) program standards, once students complete the Personal Support Worker program at Centennial College, they will have the ability to:

  • Work within the personal support worker role in community, retirement homes, long-term care homes and/or hospital care settings in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
  • Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the personal support worker role that require collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team.
  • Participate as a member of the interprofessional care/service team and maintain collaborative working relationships in the provision of supportive care in community, retirement homes, long-term care homes and/or hospital care settings.
  • Provide client-centred and client-directed care that is based on ethical principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan.
  • Establish and maintain helping relationships with clients and their families reflecting open communication, professional boundaries, employer's policies and adhering to confidentiality and privacy legislation.
  • Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
  • Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan, employer policies and procedures, and all applicable legislation.
  • Assist clients across the lifespan with routine activities of daily living by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation, and restorative care.
  • Assist clients with medication in keeping with the direction of the plan of care/service plan and under the direction and monitoring of a regulated health professional or most accountable person and in accordance with all applicable legislation and employer's policies.
  • Assist with household management tasks and instrumental activities of daily living in accordance with the plan of care/service plan and considering the preferences, comfort and safety of clients, families and significant others.
  • Assist clients who are caring for dependent individuals considering client and family choices, professional boundaries and the direction of the plan of care/service plan.
  • Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
  • Assist in the provision of culturally relevant palliative and end-of-life care to clients experiencing life threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan.
  • Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours.

See the Program Standard at the Ministry of Training, Colleges and Universities.

Career Outlook

  • Personal support worker
  • Home support worker
  • Home health care worker
  • Personal care attendant

Academic Requirements

  • Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
  • English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission

1. Apply Online

Domestic student applicants must apply online through Ontario College Application Service (OCAS) at A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in person to For more information go to Application Fees.

If you have previously attended a full time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.

Are you an International Student? Apply directly to Centennial College here.

If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.

2. Submit Documents

Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via

Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to

Applicants who attended school outside of Canada: If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).

For more information go to Submitting your Transcripts.

3. Confirm Your Offer of Admission

Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at and confirm before the Deadline to Confirm noted in your offer letter.

You may confirm only one college and one program offer at a time.

You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.

When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.

4. Pay Fees

Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.

You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.

5. Build Your Timetable (Register for Courses)

Build your timetable (web-register for courses) at

Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April

Your web-registration will not open if:

  • You have not submitted your minimum fee payment by the deadline
  • You received a Conditional Offer of Admission and you have not met the conditions of your offer.

Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.

Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2015.

Student Tuition (2 Semesters) Incidental Fees Total
Canadian $2,767.00 $1,042.00 $3,809.00
International $12,400.00 $2,237.00 $14,637.00