Connect with a Learning Technology Specialist
For assistance using Luminate, contact the Learning Technology Specialists in the Center for Faculty Development and Teaching Innovation (CFDTI) by email: luminate@centennialcollege.ca.
Connect with Blackboards 24/7 Support
BeeBee Chat
Built into the LMS is BeeBee Chat Support which provides answers to commonly asked questions and issues directly from Blackboard Help. Please keep in mind that BeeBee is still learning and there may be times when you don't quite get the answers you are looking for. BeeBee Chat is available 24 hours a day, 7 days a week, 365 days of the year.
Blackboard Helpdesk
If faculty or staff need assistance with Centennial Luminate, they can contact the 24/7 Blackboard Helpdesk. For questions related to Centennial Luminate, excluding login or course access issues, please call 416-289-5280 and follow the prompts (Press 1 and then Press 3) to receive support for Centennial Luminate (also known as Blackboard).