Frequently Asked Questions about Computer-delivered IELTS

General Questions

Special requirements provision questions

Availability questions

Test preparation questions

Test quality questions

Test results questions

Request for Refund or Test Date Transfer Form

Candidates who seek to cancel their registration or transfer test dates within the five-week period prior to the test date (or two-week period for Computer-delivered IELTS) will only receive a refund (minus an administrative charge of CAD 87.00 ) if they can satisfy to the Administrator that their ability to sit the test has been affected by illness or serious cause. A medical certificate within 5 working days after the test explaining their absence (including falling ill during and being unable to finish the test or evidence of loss or bereavement, hardship, trauma or military service). 

Note: No third party products/materials (e.g. prep course material etc.) may use the IELTS or Test Partner logos.