Information for Candidates
Candidates who seek to cancel their registration or transfer test dates within the five-week period prior to the test date (or two-week period for Computer-Delivered IELTS) will only receive a refund (minus an administrative charge of CAD 87.00 ) if they can satisfy to the Administrator that their ability to sit the test has been affected by illness or serious cause.
Serious causes include
- A traumatic experience
- Domestic crisis
- Unavoidable legal or military obligation
- Serious medical conditions which prevent you from attending or performing normally on the test day
- Bereavement or other forms of significant hardship
- Civil unrest or extreme weather.
Application Process for Refunds
Candidates must lodge an application for refund no later than one business day after the test date. Candidates must complete a Request for Refund Form and attach the appropriate documentation and evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable.
The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.
Refunds
If the candidate’s application is approved, the centre will refund the test fee to the candidate (minus an administrative charge of CAD 87.00 ).
Transfers
There is a transfer fee of CAD 87. If the candidate’s application is approved, candidates must select a test date within the next three-month period and this will be approved by the Administrator depending on availability for the selected test date. There may be limited availability for test dates in the first five-week period. Candidate can only transfer the same booking once. Candidates who wish to transfer to a test date more than three months away should apply for a refund and then re-apply for the test.
Apply for a refund or transfer
Please fill out the Request for Refund or Test Date Transfer Form and email it to IELTS@centennialcollege.ca. The Test Centre will reply to your request within one week if you are eligible for a refund or test date transfer.