OntarioLearn Information

Key dates, including start and end dates for each section are located in "Key Dates", and below. You can also see course start and end dates when reviewing courses on our website.

When registering, please make sure that your personal and preferred email addresses are correct. Also, keep an eye on your inbox, junk, and spam mail folders for communications sent from the College.

Option 1: Online

1. Register online through the 'Register Online' link on the specific course page. It is the fastest and easiest way to choose your courses. Payment is by credit card.
2. Click on course title link.
3. Scroll down on page to see course details, such as section number, fee, start and end dates and campus code.
4. Then click on the 'Register Online' link.
5. Select the start date (section) that you prefer by clicking the “ADD” button on the right of each section listed. This takes you to the shopping cart. You can choose to:
   1. Continue shopping to add more courses to your cart, or
   2. Go to checkout to complete registration and pay for your course(s)
6. After you “click to go to checkout” you will see a “login/register” page.
   1. If you are a current/previous Centennial student, enter your email/password, or myCentennial ID/password and click “log in”
   2. If you are a new student, scroll down and click “create” under the “new accounts” section
   3. If you are a current/previous Centennial student, but don’t remember your email password, click “forgot password” under the “log-in button”
   4. You will be asked to confirm your email address and verify your password, by entering them two times.
7. After you successfully login, ‘Student Information’ page will open where you will have to enter your personal details, such as first name, last name, SIN, Date of Birth, Address, Status in Canada, etc. Click ‘Continue’ after you have completed each page.
8. Next, confirm the ‘Student Information’ you have entered, and then click ‘Continue’. You will be required to agree to ‘Electronic Signature’, click ‘Agree’ button.
9. Then, it will take you to the ‘Checkout’ page. Please verify your selected course information, before you click ‘Pay Now’.
   1. Please use a credit card for payment. Make sure you verify the Payment Information before you click ‘Continue’.

Note:

1. Take a print of the webpage that confirms your payment. You will find your Student ID at the bottom of this page. This will have a 9-digit customer ID or Client Number, which usually starts with 3, 8 or 9. Make sure you note it down as this will be required to access Centennial College portals.
2. You will also receive an automatic email ‘Notification of Payment’, which will confirm the amount you paid to register for an online course at Centennial College.

If you have issues registering online, call Enrolment Services to assist you at 416-289-5300 (Mon-Fri 9:00 a.m. to 4:30 p.m.)

Option 2: By Phone

• Call Enrolment Services at 416-289-5300 (Mon- Fri 9:00 a.m. to 4:30 p.m.) Hours of operation are subject to change, please visit - https://www.centennialcollege.ca/student-life/enrolment-services/ for current information.
• Have the following ready:
  • Course name, course code, section and semester that you want to register into (screenshot)
  • A list of alternate courses, in case your chosen one is unavailable.
  • A credit card for payment
  • Your student ID number (if you do not know this, registration can provide it to you based on your other registration information)

Option 3: In-person

• You may register at any campus Enrolment Services Office (regardless of where your course is offered).
• For Enrolment Services Office Hours, visit - https://www.centennialcollege.ca/student-life/enrolment-services/
• For detailed campus directions visit - https://www.centennialcollege.ca/locations/

Once you have registered in an online course, you will receive a ‘Notification of Payment’ sent to your preferred email address that you provided during registration.

Approximately one week prior to the course start date you will receive two emails (the order might be different):

• 1st Email – will be sent from online@centennialcollege.ca to both your preferred and MyCentennial email addresses, with subject “Welcome to your OntarioLearn Course – Important Login Information”.
• 2nd Email – will be sent from OntarioLearn to ONLY your @myCentennialcollege.ca e-mail address, with subject line “From Centennial College: Your OntarioLearn Log in Details”

Both emails provide you with essential information for how to access your online course(s). Save both emails for reference and information throughout your course.

If you did not receive a payment receipt by email, contact Enrolment Services to assist you at 416-289-5300 (Mon-Fri 9:00 a.m. to 4:30 p.m.).

If you did receive a payment receipt, you won’t receive any other communications until approximately 1 week prior to your course’s start date.

If your course has started:

1. Check your myCentennial email and personal email (including your junk folders) for email with subject “Welcome to your OntarioLearn Course – Important Login Information”.
2. If you don’t have any information in your email, contact online@centennialcollege.ca or call 416-289-5000 ext. 52555 (Mon-Fri 9:00 a.m. to 5:00 p.m.)

Click here to see a list of key dates, including registration deadlines.

• Trouble with finding/selecting courses: Email online@centennialcollege.ca or call at 416-289-5000 ext. 2555 (9:00 a.m. to 5:00 p.m.)
• Trouble with payment: Contact Enrolment Services Office - https://www.centennialcollege.ca/student-life/enrolment-services/

If you have registered:

• Online – After you make the payment using a credit card, take a screenshot or print of the webpage that confirms your payment. You will find your Student ID at the bottom of this page. This will have a 9-digit customer ID or Client Number, which usually starts with 3, 8 or 9. Make sure you note it down as this will be required to access Centennial College portals.
• By Phone or In-person – Remember to ask the representative for your Student ID after s/he has processed your payment.

If you are taking a course as an individual course for professional development, and you feel that you have past work or educational experience that has provided you with the prerequisite knowledge and skills, then you can request to have the prerequisite course waived. To do this:

• Send an email to online@centennialcollege.ca that includes the following information:
  1. Your full name
  2. Your student ID number
  3. The course title and code of the course you wish to enroll in that has a prerequisite
  4. Confirmation that you are not completing a program, but are taking the course as an individual course
     1. If you are completing a program, explain which program and whether this course is part of that model route.
  5. A copy of your resume or transcripts or narrative explaining how you feel you’ve already met the prerequisite requirement for the course
• Once all of this information is received, it will be reviewed by the Chair and you will receive email confirmation of approval status.

* If a course requires a prerequisite, it means that students will be expected to know the material covered in the prerequisite course prior to starting the course in question. Therefore, students should carefully consider taking the prerequisite course before taking the course in question.

* If you are completing a program, and the model route includes the prerequisite course, you will be expected to complete the prerequisite course, or seek a formal transfer credit/PLAR (this applies only for courses which are eligible). Information on transfer credit can be found here: https://www.centennialcollege.ca/admissions/pathways-and-partnerships/pathways-to-credit/transfer-credit/.

Yes, we do assist students with transfer of credit and PLAR (prior learning assessment and recognition). Note that this applies to courses which are PLAR eligible.

For information regarding Transfer Credit or PLAR, please visit -https://www.centennialcollege.ca/admissions/pathways-and-partnerships/pathways-to-credit/.

PLAR specific information - https://www.centennialcollege.ca/admissions/pathways-and-partnerships/pathways-to-credit/prior-learning-assessment-and-recognition/.

Transfer Credit specific information - https://www.centennialcollege.ca/admissions/pathways-and-partnerships/pathways-to-credit/transfer-credit

Please connect with the Centre for Online Learning and Microcredentials (COLM)

• Email: online@centennialcollege.ca
• Phone: 416-289-5000 ext. 52555 (9:00 a.m. to 5:00 p.m.)

• First, go to http://www.ontariolearn.com and select “Log In”
• Enter your Username: Your username is your Centennial College e-mail address (e.g. aname@my.centennialcollege.ca)
• Enter your Password: Your password was sent from noreply-ontariolearn@embanet.com to your MyCentennial Outlook e-mail address. (Please, check your Spam/Junk folder if the email is not in your Inbox)

[This/These courses are NOT through eCentennial. Please do not check for your course material on eCentennial. The course is delivered through OntarioLearn and you must login to http://www.ontariolearn.com].

You can also refer to this video tutorial: "Your Guide to login to the OntarioLearn Portal" - https://www.youtube.com/watch?v=g9wQx33BDts.

On the course start date: After logging in to your OntarioLearn course, it is recommended that you spend some time reviewing course introduction materials, such as information about due dates, evaluations, instructor information, etc. and get in touch with your facilitator if you have questions.

• For issues logging in to your course(s) on OntarioLearn, or trouble working in your course:
  • 24/7 OntarioLearn Helpdesk - https://embanet.frontlinesvc.com/app/home/p/3
• For issues with Centennial College email account (MyCentennial Outlook email)
  • Centennial College IT Service Desk - https://www.centennialcollege.ca/student-life/student-services/it-services/it-service-desk/

Your course facilitator is there to guide you, answer your questions, and provide support whenever you need. You can reach out to your facilitator via email. Response time is 1 to 3 business days.

Please be advised: OntarioLearn courses have defined start and end dates, and you are responsible for completing assignments, exams, etc. in a timely manner according to the course schedule.

Once you register and have access to your online course, you will be able to view the course outline within your course.

OntarioLearn course textbooks may not be the same as a Centennial College in-class course textbooks. Make sure to check your textbook information once you have access to your course on the official start date.

You may purchase your textbook from www.textnet.ca website (in stock books ship in 1-3 business days) or students may purchase their textbooks from their preferred textbook vendor after getting their textbook information from the course information and www.textnet.ca.

Please note: Textbook fees not included in course fees. Textbooks must be purchased separately.

Connect with the Centre for Online Learning and Microcredentials at Centennial College:

• Email: online@centennialcollege.ca
• Phone: 416-289-5000 ext. 52555 (9:00 a.m. to 5:00 p.m.)

Please note that there are set deadlines for withdrawing from (dropping) a course. Please refer to the withdraw dates located under 'Key Dates' tab to view these deadlines. These deadlines will also be mentioned in the email you will receive from online@centennialcollege.ca with subject "Welcome to OntarioLearn Course – Important Login Information".

Withdraw with Partial Refund: This date refers to the last day that you can drop a course and receive a partial refund (full refund less $40.00 administration fee)

Withdraw without Academic Penalty: This date refers to the last day that you can drop a course without having a final grade display on your transcript. There is no refund associated with this type of withdraw request. After this date, you cannot withdraw from your course.

Students are not automatically withdrawn from courses if they do not attend classes. You must officially withdraw by completing the Request for Academic Change ADD/DROP Form and submitting the completed form to online@centennialcollege.ca by the deadlines.*

* For Full Time Students, Full Time Day/Full Time School policies and dates apply.
For more information on Withdrawals and Refunds, please visit - https://www.centennialcollege.ca/about-centennial/schools/part-time-learning/withdrawal-and-refunds/

Some courses are eligible for an alumni discount. In order to find out if the course(s) you are interested in are eligible for the discount, please register by phone through Enrolment Services and let them know you are a Centennial College Alumni.

Enrolment Service Contact Information and Office Hours - https://www.centennialcollege.ca/student- life/enrolment-services/.

The Ontario Student Assistance Program (OSAP) provides both loans and grants to help pay for the costs your post- secondary studies. This program is funded both by the Government of Ontario and the Government of Canada. OSAP can be used to help pay for your tuition, textbooks, rent, food and other living expenses while you are studying at school.

For more information on OSAP and eligibility check, please visit - https://www.centennialcollege.ca/financial-aid/osap-information

For information on Financial Services and Ontario Student Assistance Program (OSAP) please visit -https://www.centennialcollege.ca/financial-aid/.

For all information pertaining to OSAP, Bursaries and Scholarships, please connect with Student Financial Services.

• Current students can contact through Centennial Access to Student Services (CASS) on the myCentennial website.
• Potential students please call 416-289-5300 Option 5, or, visit https://www.centennialcollege.ca/financial-aid/.

The registration process for OntarioLearn online part-time courses is different from the full-time programs. If you are an International Student, then registration must be done through the International Office (International@centennialcollege.ca) to ensure you get the correct information along the way. The cost of the course(s) will vary based on the course and how many course hours are involved (the course fee does not include the textbook). You should expect to pay approximately $1300+ per course in tuition. Students may be subject to international health insurance.

Note: As an international applicant you can take the program but must keep in mind that completion of the program does not lead to study permit or post graduation work permit opportunities. This is only open to full time day school programs. You can view the full time programs and fill in the application at https://www.centennialcollege.ca/admissions/international-education/how-to-apply/.

For more information, please visit the international section of the website to find an admissions officer for your geographical region - https://www.centennialcollege.ca/international-education/contact-centennial-international/.

Final grades are viewable through your MyCentennial Student Account. Final grades are posted 3 – 4 weeks after the official course end date.

1. After you login to myCentennial system, please find and click Student link located on left section of the page. Then click Student Records.
2. Look for Student Grades from the list of menu items of Student Records page, and click the down arrow to right side of "The Beginning of Time" below Student Grade and select the term in which you took your course. For example, Fall 2022.
3. Please find and select Transcript after selecting the desired term from "The Beginning of Time," followed by "View Unofficial Transcript". The next page that opens will be Academic Transcript Options.
4. Click Submit to see the details of your final grade.
5. To print your unofficial transcript, click "Print" icon. Please note: The reason this is named unofficial
   transcript is because it is not printed on official transcript paper/sealed by the registrar's office. However, the grade displayed is your official final grade.

You may request official transcript by clicking Request Official Transcript link - https://www.centennialcollege.ca/student-life/development-and-alumni-engagement/alumni-and-friends/alumni-resources/transcripts/.

Note: Some courses have different grading schemes/passing grades. Refer to the course outlines for details.

Presently, OntarioLearn exams are being done online. Students should connect with their course facilitator for information on how to access their online exams. Note that there will be set time frame and deadlines to do your final exam.

You have 5 years to complete a program in part-time learning.

If you have successfully completed your program, and you are able to view your final grades through your MyCentennial account, you can fill out a Certificate Request form https://www.centennialcollege.ca/student-life/convocation/apply-to-graduate/ and email it to the Student Records Dept. StudentRecords@centennialcollege.ca.

To apply for an official transcript, please visit https://www.centennialcollege.ca/student-life/development-and-alumni-engagement/alumni-and-friends/alumni-resources/transcripts/.

Certificates of completion are not typically awarded after completion of individual courses. Individual courses and the grades you earned are recorded on your student transcript as a way for you to demonstrate that you have successfully completed courses. If you need documentation showing that you have successfully completed a course, you can request a copy of your academic transcript. For more information on Academic Transcripts visit – https://www.centennialcollege.ca/student-life/development-and-alumni-engagement/alumni-and-friends/alumni-resources/transcripts/.

Credentials such as certificates and diplomas are awarded once you complete an entire program, consisting of multiple courses, as outlined on our program pages.