Contact Centre Privacy Notice
When you call the Contact Centre, the College collects personal information directly from you and from authorized College systems. The type of personal information collected includes: your name, telephone number, student number or other College identifier, verification information, details of your inquiry or service request, ServiceNow ticket information, voicemail or callback recordings, and call recordings or transcripts where enabled. The personal information you provide during this call is collected, used and disclosed by the Centennial College to respond to your inquiry, support administrative functions, provide requested services, and support College system operations.
Your personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31, including section 38(2), and the Ontario Colleges of Applied Arts and Technology Act, 2002, S.O. 2002, c. 8, Schedule F, including sections 2(2) and 2(3).
Your personal information is used to verify identity, route and respond to calls, provide academic, administrative, enrolment, financial, student support and information technology services, manage and resolve inquiries, document service interactions, support quality assurance, training and coaching, investigate or resolve service issues, and create aggregate or de-identified operational reports.
Calls may be recorded or transcribed for service delivery, quality assurance, training, issue resolution, accessibility, service improvement and operational purposes. Personal information may be accessed by authorized College employees and service providers. The College may also use or disclose personal information where permitted or required by law.
Questions about this collection may be directed to the Privacy Office:
privacy@centennialcollege.ca
Centennial College
P.O. Box 631, Station A
Toronto, ON M1K 5E9
Web Site Privacy and Terms of Use
Privacy of Personal Information
Centennial College does not share personal information that is provided voluntarily through web forms or other means, including standard web server log files.
Web Server Log Files
Centennial College uses standard web server log files to collect site-visitation statistics. Web server logging does collect machine-specific information such as IP address, operating system, and web browser type. Logs may also provide information about user pathways through the web site. The College collects this information in order to understand how its web site is used and to plan for future enhancements to the web site.
Cookies
The Centennial College web site uses cookies. Cookies support the site visitation statistics process and support functions such as forms processing. Visitors to our web site may reject any or all of our cookies by using their web browser's preferences. Site visitors should be aware that certain features of the Centennial College web site, such as forms and surveys, require the use of cookies to function properly.
Copyright Inquiries
See our statement on copyright inquiries.
Centennial College Trademarks
Centennial College, and all other names, logos, seals, or other symbols that are representative of the College are trademarks of Centennial College. Use, reproduction, copying, or redistribution of trademarks, without the written permission of Centennial College, is prohibited.
General Web Disclaimer
Centennial College makes web resources available to all of the Centennial College community but does not review, edit, or endorse all items accessible from these pages.
Personal and non-departmental web pages are not official statements of the College, and Centennial College is not responsible for the content of every page. While College departments strive to ensure the accuracy of their material on the web, discrepancies may exist between printed and electronic information. In any such case please contact the originating department directly.
Opinions expressed in personal or non-departmental web pages should be construed as those of their authors, who are solely responsible for the information contained therein. If you have questions or comments about a particular page or document, please contact its author directly.
Some Centennial College web pages contain links to web pages created by sources outside of the College. The existence of these links does not suggest any implicit or explicit approval of or endorsement of the linked web pages and their content by the College.
The qualification requirements and costs for each external accreditation, designation, certification or recognition are set by the granting body and not by Centennial College. In order to qualify for any of those external accreditations, designations, certification or recognition, students and graduates will need to follow the processes and meet the applicable requirements listed on the websites and materials of those external bodies.
The Marketing and Communication Department is responsible for the design and maintenance of the Centennial College home page. It is not responsible for the completeness, accuracy, or timeliness of information provided by other departments or individuals.
Although Centennial College does not routinely screen or monitor content posted by users to the web site, the College reserves the right to remove content which violates the terms of this statement or other relevant policies but is under no obligation to do so.
Freedom of Information and Protection of Privacy Act
On January 1, 1989, the Colleges of Applied Arts andTechnology were covered by the Freedom of Information and Protection of Privacy Act.
The purposes of the Act are to:
- Provide a right of access to information under the control of institutions in accordance with principles that, information held by institutions should be available to the public, necessary exemptions from this general right of access should be limited and specific, and decisions of the disclosure of government information should be reviewed independently; and
- To protect the privacy of individuals with respect to personal information about themselves held by institutions and to provide individuals with a right of access to that information.
Freedom of Information Contacts
Employees or the public requiring information regarding employees or the institution may contact Stephen Young, Chief Privacy and Data Integrity Officer, stephenyoung@centennialcollege.ca.
Students or the public requiring information regarding students or other academic issues may contact Lisa White, Associate Vice-President Enrolment Services and Registrar, lwhite@centennialcollege.ca, Telephone (416) 289-5000, ext. 52670.