Program OverviewPrinter Friendly
Automotive Parts and Service Operations is the perfect program to help you fill the need for trained support staff within the backbone of the auto industry — whether you're launching your first career, a new career, or want to round out your automotive education and skill base with an emphasis on operational management support.
The School of Transportation has worked closely with industry partners to create a program that will position you as a top candidate in an underrepresented area of the industry, even if you have no previous experience. The result is the first post-secondary program in Canada that will give you the knowledge and practical expertise of parts service, warranty administration, customer relations and business operations through hands-on training.
Automotive Parts and Service Operations has the full support of the Trillium Automobile Dealers Association (TADA), which represents more than 1,000 new car dealers in Ontario. As such, the program is an excellent choice if you're just finishing high school or are a graduate of the Automotive Foundations or Techniques programs. Mature students and automotive technicians will also find this program an excellent pathway to a new career or a career change within the industry.
|Course Code||Course Title|
|APSO-107||Automotive Service Estimating|
|APSO-109||Global Transportation Trends|
|APSO-213||Merchandising and Inventory 2|
|APSO-228||Introduction to Brand Management|
|DACO-611||Fixed Operations Management|
|ECON-205||Principles of Microeconomics|
|GNED-500||Global Citizenship: From Social Analysis to Social Action|
Career Options and Education Pathways
Career Options and Education PathwaysPrinter Friendly
Companies Offering Jobs
Graduates will be prepared to work at entry-level and junior-level positions within the wider transportation industry including dealerships and aftermarket industries.
“A breadth of knowledge …
This program includes introductory business courses and automotive-specific courses that will expose you to many different aspects of the transportation industry from automotive to motorcycle, truck & coach, and heavy-duty operations. [Link to Program Outline Courses]
We want you to succeed. To help you do so, we’ve included an optional summer co-op work term between 1st and 2nd years as part of the Automotive Parts and Service Operations program. A co-op is an excellent way to gain valuable exposure to a real work environment and provide you with the opportunity to showcase your knowledge, enthusiasm and work ethic to potential employers. For more information about co-op at Centennial, please visit Co-op Programs. [Link to co-op programs]
… will open many doors.”
You will learn a variety of important skills including basics in marketing, communication, merchandising, micro and macro-economics, and industry trends that will set you apart in the job market. Don’t worry if you have no experience; we will help you grow from the ground up!
“What do I have when I’m done?”
“Credentials plus skill …
In 2 years, you will have earned a unique, industry-recognized diploma that will qualify you to begin your new career or direction. You will have a broad knowledge base and credentials that will position you for immediate employment within the automotive sector.
… equals success.”
You will have the knowledge, credentials, and confidence to step into a support role in the transportation industry and make an impression. Your career starts here!
- Service Consultant / Advisor
- Customer Relations Representative
- Warranty Administrator
- Control Tower
- Service Coordinator / Service Scheduler / Customer Retention
- Parts Advisor – retail / wholesale
- Parts Wholesale Representative
- Inventory Control
- Aftersales departments Assistant Manager in training
Successful graduates of this Automotive Parts and Service Operations Diploma program have the opportunity to apply their credits toward further study. Listed below are programs from partnering institutions that are available for this program.
Please note that each partner pathway has a specific minimum grade requirement in order to qualify for transferring credits, which are assessed by the receiving partner institution.
|Partner Institution||Degree Program|
|Algoma University||Honours Bachelor of Arts - multiple majors|
|Bachelor of Business Administration - Accounting or Human Resources Management or Marketing (also offered at the Brampton, ON Campus)|
|Bachelor of Science - multiple majors|
|Bachelor of Computer Science - multiple majors|
|Brock University||Honours Bachelor of Science in Computer Studies - multiple majors|
|Honours Bachelor of Science in Core Sciences - multiple majors|
|Davenport University||Bachelor of Business Administration - General Business|
|Lakehead University||Honours or Bachelor Degree - multiple majors|
|Laurentian University||Bachelor of Arts - multiple majors|
|Seneca College||Bachelor of Interdisciplinary Studies|
|York University||Honours Bachelor degree in any major|
|Bachelor of Science - multiple majors|
Please visit our website at www.centennialcollege.ca/admissions/applying/education-pathways/outbound-pathways for more information on articulation agreements.
For pathways to other Ontario post-secondary institutions, please view ONCAT.
Admission RequirementsPrinter Friendly
To register for this Automotive Parts and Service Operations program, you must have:
- Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older).
- Grade 12 English (C or U), or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission.
- Grade 11 Mathematics (M or U), or Grade 12 (C or U), or equivalent or take the Centennial College Business Math Skills Assessment for Admission.
Safety Requirements• CSA approved safety shoes
• Safety glasses with clear lenses and side shields
• Ear plugs
• Appropriate clothing
Co-op OptionPrinter Friendly
The co-op option in this program will provide you with the opportunity to gain hands-on experience while you complete a co-op work term as an employee in the field. This experience not only allows you to put classroom learning into practice, but will also provide valuable contacts for your future career.
To participate in this co-op option, you will need to complete an application process in the first semester. If academically qualified, you may be admitted to the co-op program. Academically qualified students who are accepted into the program will register for the co-op preparation course as scheduled
- Minimum of 80% of courses completed from semester one
- Completion of COMM-160/161 by the end of semester 1 with a C grade (60%) or higher
- A cumulative GPA of 2.5 or higher (this must be maintained for the duration of the program)
- Students must be legally eligible to work in Canada
- Students who meet the above prerequisites will submit their application for co-op to the Career Services & Cooperative Education Department in semester 1
Note: Meeting the minimum co-op program requirements does not guarantee admission into the co-op program.
How to Apply
How to ApplyPrinter Friendly
1. Apply Online
If you are applying through the Second Career Strategy, please apply at the Employment Training Centre for Second Career (Progress Campus). Second Career Strategy is a funding initiative for those who have been laid-off and are in need of training. For more information go to Second Career Strategy.If you have previously attended a full-time program at Centennial College, you may be eligible for a Program Transfer. Visit Enrolment Services at any Campus for information.
All other applicants must apply online at Ontariocolleges.ca. A non-refundable application fee of $95 must accompany applications. The fee is payable online, by telephone, online banking, by mail, or in-person to Ontariocolleges.ca. For more information go to Ontariocolleges.ca Application Fees.
2. Submit Documents
Current Ontario high school students and graduates from Ontario high schools: Notify your guidance counsellor that you have applied to college and your school will forward transcripts to Centennial College via Ontariocolleges.ca.
Graduates of college/university, or high school outside Ontario but within Canada: You are responsible for requesting that your educational institute sends any required documents and transcripts to Ontariocolleges.ca.
If you are submitting transcripts to meet admission requirements, you must have the transcripts assessed by an independent credential assessment agency such as World Education Services (WES) or International Credential Assessment Service (ICAS).
For more information go to Submitting your Transcripts.
3. Confirm Your Offer of Admission
Offers of Admission are sent by mail to eligible applicants. When you receive your offer, you must login to your account at Ontariocolleges.ca and confirm before the Deadline to Confirm noted in your offer letter.
You may confirm only one college and one program offer at a time.
You must confirm your offer by the Deadline to Confirm noted in your Offer of Admission letter or your seat may be given to another applicant.
When you confirm your Offer of Admission at Centennial College you are given access to your personal myCentennial account where you can check your email, grades, register for courses, pay tuition fees, and see your class timetable.
4. Pay Fees
Centennial fees statements are sent by email to your personal email account and to your myCentennial email account. Fees statements are not mailed.
You must make a minimum payment by the Fees Deadline noted in your Fees Statement or your seat may be given to another applicant.
5. Build Your Timetable (Register for Courses)
Build your timetable (web-register for courses) at my.centennialcollege.ca.
Fall registration begins mid-July
January registration begins mid-December
May registration begins mid-April
Your web-registration will not open if:
You have not submitted your minimum fee payment by the deadline
You received a Conditional Offer of Admission and you have not met the conditions of your offer.
Once you have paid your fees or have made appropriate arrangements, register for your courses online through myCentennial.
Tuition and Fees
Tuition and FeesPrinter Friendly
Fees noted below are estimates only. Tuition is based on two semesters, beginning Fall 2021.
|Student||Tuition (2 Semesters)||Ancillary Fees||Total|