Call Centre Environment 1
| Course Code | CALL-114 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | The theory portion of this course helps the student relate to the call centre environment by explaining the role of the CSR in the contact centre world. Students also learn about the major technology components of the call centre and how the monitoring and coaching process assists development. Through hands-on projects in the call centre lab, students practise interacting with customers. Students focus on developing multitasking skills, using customer service techniques, communication skills, and call centre technology. |