Call Centre Management Overview
| Course Code | CALL-401 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | We will provide an overview on the following crucial areas: the purpose of business—the mission, role and functions of a team leader. General concepts, practices and tool kits to enable the effective delivery of management mandate and the applications of these practices and concepts to the unique challenges of the call centre environment will also be covered |