Communication Skills
| Course Code | CCP-101 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | 3 |
| Course Availability | Open |
| Description | This course provides the learner with an opportunity to develop the communication skills that are essential for successful work performance in a contact centre environment. The course emphasizes the development of effective oral communication skills, listening, reading and the writing of clear, concise e-mail messages. |