Convocation Ceremonies Schedule

Customer Service

Course Code CALL-115
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

Participants in this course develop the ability to provide excellent customer service by creating positive experiences for clients and handling challenging situations. They also develop an understanding of the contribution of customer service to the success of an organization. Course delivery methods include lectures, discussions, role plays and individual and team assignments, with an emphasis on student participation.