Customer Service
| Course Code | CEBS-115 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | Develop skills and strategies to provide optimum customer service by creating positive experiences for clients and handling challenging situations such as dealing with difficult customers, managing personal stress, creating loyal customers, maximizing service success and applying techniques for building positive customer service relationships. (materials fee included; textbook extra) |