Centennial Colleges Enrolment Services (Student Hubs) will be closed from 12:00pm – 2:00pm on Tuesday, December 18, 2018 at all campuses.

Customer Service

Course Code CEBS-115
Lecture hours per week
Lab hours per week
Course Availability: Open

Develop skills and strategies to provide optimum customer service by creating positive experiences for clients and handling challenging situations such as dealing with difficult customers, managing personal stress, creating loyal customers, maximizing service success and applying techniques for building positive customer service relationships. (materials fee included; textbook extra)