Customer Service Excellence
| Course Code | OMDP-859 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | To have an edge in today's marketplace you must excel in customer service. Providing a quality product or service is merely the entrance fee to play in the game. Learn the benefits of delivering quality customer service, the use of awards and assessment in a service culture, and formulating a quality service plan. Topics Covered: Introduction To Customer Service Role Of Customer Service Personnel Planning Responsive Customer Service Measuring Customer Service Manager As A Role Model Integrating The Employee Communicating With Customers Human Resource Management Awards And Assessments Service Quality Plan |