Customer Service Excellence
Course Code | OMDP-859 |
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Lecture hours per week | |
Lab hours per week | |
Course Availability | Open |
Description | To have an edge in today's marketplace you must excel in customer service. Providing a quality product or service is merely the entrance fee to play in the game. Learn the benefits of delivering quality customer service, the use of awards and assessment in a service culture, and formulating a quality service plan. Topics Covered: Introduction To Customer Service Role Of Customer Service Personnel Planning Responsive Customer Service Measuring Customer Service Manager As A Role Model Integrating The Employee Communicating With Customers Human Resource Management Awards And Assessments Service Quality Plan |