Skip Navigation
Centennial College logo
  • Visit Us
  • Donate
  • Quick Links
  • Start Here
    Information For:
    • Future Students
    • New Students
    • Current Students
    • Part-time Students
    • International Students
    • Faculty and Staff
    • Parents and Supporters
    • Alumni
    • Transfer Student
    • Micro-Credentials Students
    • Partner with Centennial
  • Programs
  • Admissions
  • Financial Aid
  • International Education
  • Student Life
  • About
  • Apply Now
  • Donate
  • Apply Now

Customer Skills

Course CodeCNET-205
Lecture hours per week2
Lab hours per week
Course AvailabilityOpen
Description

The main purpose of this course is to provide students with a comprehensive understanding of the technical support and helpdesk environment and the knowledge, skills, and abilities necessary to work in the user support industry. Students will learn the problem-solving process in providing technical support and the communication skills necessary for effective user support. Students will use help desk software such as LBE Help Desk Software to simulate and practice their problem solving and communication techniques and skills. They will also learn how to work individually and in teams. 

Students also train in the technical business processes associated with workload planning, total quality management (TQM), problem solving databases and technical service pricing. 

The course draws upon learning outcomes from CNET229 and COMM170/171.

Centennial College logo
Image about Canada's Top 502022 top employer Centennial College logo
  • Programs
  • Admissions
  • Student Life
  • Financial Aid
  • About Centennial
  • Careers
  • myCentennial
  • Centennial Luminate
  • Library and Learning
  • Parents and Supporters
  • Partner with Centennial
  • Faculty and Staff
  • Media Room
  • Accessibility
  • Legal
  • Site Map
  • Contact Us
  • 416-289-5000
© 2025 Centennial College. All Rights Reserved.