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Customers: Handle with Care

Course Code CESS-876
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

You can’t do without them, but if you’ve worked with customers, you know it takes real skill to handle them well. Find out how, in this up-to-the-minute workshop. You’ll learn to use listening and communication skills to identify and meet customer needs. At the same time, you’ll gain valuable insight into your own encounters with tough customers – inside and outside the workplace.