Customer Service
| Course Code | CEMA-906 |
|---|---|
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability | Open |
| Description | You’ll learn the skills needed to succeed in customer service. Topics include handling customers correctly, listening and communicating, effective feedback to the company, problem-solving, resolving complaints, building internal relations and customer service as a cost centre or revenue generator. (Materials fee included; textbook extra). |