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Managing Service Operations

Course Code CEMG-915
Lecture hours per week
Lab hours per week
Course Availability: Open

As the service sector of the economy is growing, managing service operations has become more important. In this course, you will learn about the nature of services, strategies to manage service operations, issues in planning and controlling service capacities, location issues, waiting line theory and labour scheduling. You will apply the theory to managing retail businesses, knowledge-based services, and warehousing and distribution organizations. (materials fee included; textbook extra)