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Operations Management for Products and Services

Course Code OMGT-701
Lecture hours per week 3
Lab hours per week
Course Availability: Open

This course deals with the latest techniques being used for the effective combination of people, technology, information, equipment, and other resources for the production of the firm’s goods and/or services. The course takes a balanced approach in its presentation in terms of relevance and application to both manufacturing firms and service firms. Topics selected for the course include: the alignment of the operations policies and programs with the firm’s business strategy; information technology applications to operations management; designing operations for goods and services; process selection, design, and analysis; facility design; supply chain design; capacity management; forecasting and demand planning; inventory management; operations scheduling; quality management; lean operating systems; project management. The course makes full use of cases dealing with the contemporary operations management practices of leading firms throughout the world.

Course Outline