Organizational and Client Relationships

Technical and professional knowledge is only one component of the skill set required to succeed in the new economy. Today’s organizations require individuals to demonstrate soft skills that address the complex relationships that are essential to working productively and effectively. In order for both the organization and the individual to be successful, employees must be able to effectively communicate their specialized knowledge, and provide support and service to facilitate the work of others. This requires the individual to master and demonstrate the skills of professional verbal communications, effective listening, customer service and conflict resolution. Individual employees must be capable of building and maintaining positive relationships with internal and external clients, peers, customers, management, stakeholders, suppliers, vendors and partners.