For the latest COVID-19 information and news from Centennial College, please visit Together Again Fall 2021. (Please note, that at-home rapid antigen testing began Monday, October 4 and you must show results on the Campus Safety Watch App).

Professional Service Experience

Course Code HOSP-103
Lecture hours per week 2
Lab hours per week
Course Availability: Open
Description: Working in the hospitality industry requires a commitment to service and a professional approach while providing guests with the best possible experience.  This course will provide students with fundamental skills in handling guest interactions with practice in service delivery and service recovery scenarios as well as professional communication and industry networking.