Quality Assurance and Coaching
| Course Code | CALL-406 |
| Lecture hours per week | |
| Lab hours per week | |
| Course Availability: | Open |
| Description: | In this course, learning focus will be placed on the following areas: reasons and benefits of service observation and quality evaluation; quantitative and qualitative tracking, measures and evaluation; models and practices on feedback, coaching and performance appraisals; and assessment on personal style on coaching/ feedback and appropriate applications. |