APPLY NOW! SEE PROGRAMS VISIT US EVENTS

Search Programs

Search Full-Time Search Part-Time

search full-time & part-time programs
Search
HOME
PROGRAMS & COURSES
- PROGRAMS & COURSES
- SUMMER 2021 FULL-TIME PROGRAM DELIVERY
  - New Students
  - Returning Students
- FULL-TIME
- PART-TIME
- SCHOOLS
- APPRENTICESHIP PROGRAMS
- CANADA-ONTARIO JOB GRANT
  - Part-time Programs
  - Full-time Programs
- COLLEGE & UNIVERSITY PREPARATION
- CO-OP EDUCATION
- DEGREE PROGRAMS
- DUAL CREDIT
- FAST TRACK
- GRADUATE CERTIFICATE PROGRAMS
- JOINT PROGRAMS
- SECOND CAREER
- BRING IT
  - Accessibility Needs
  - Bring IT FAQs
- FULL-TIME ONLINE PROGRAMS
- BUSINESS ANALYTICS AND INSIGHTS
ONLINE LEARNING
ADMISSIONS
- ADMISSIONS
- HOW TO APPLY
  - Admission Requirements
  - Offers of Admission
- INTERNATIONAL EDUCATION
  - How to Apply
  - Tuition and Fees
  - Payment Options for International Students
  - About the International Centre
  - Contact Centennial International
  - Where is Centennial in the World?
  - Frequently Asked Questions
  - Programs
  - Scholarships
  - Why Choose Centennial College
  - Suzhou Centennial College
  - International Development Week
- TUITION AND FEES
  - Ancillary Fees
  - Ancillary Fees FAQs
  - Pay Your Tuition
  - Tuition Information
  - English Language Learning Program Fees
- SKILLS ASSESSMENT
- EDUCATION PATHWAYS AND PARTNERSHIPS
  - Pathways to Credit
  - Pathways Options
  - Pathways and Academic Partnerships
  - Transfer Credit Focus Group
- LANGUAGE PROFICIENCY INFORMATION
  - English as a Second Language Partnerships
- PREPARING FOR YOUR FIRST CLASS
- FREQUENTLY ASKED QUESTIONS
- ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES
- CONFIRM YOUR OFFER
- FORMS
- PUBLICATIONS FOR FUTURE STUDENTS
- STUDENT RECORDS
  - Tax Information Page
- PROGRAM ADMISSION SESSIONS
- YOU BELONG
  - Publications
  - Guidance Counsellors
  - Enter To Win Form
  - Booking Request Form
  - Events
- REGISTRATION INFORMATION
  - International Student Information and FAQ
  - Student Success Advisors
  - Academic School Contacts
  - Skills Assessment
  - Student Success Resources
  - Student Success Videos
  - myCard
  - Student Orientation
  - myCentennial Access
  - eCentennial and Learner Supports
  - How to Access - Microsoft Teams
  - GNED Course Descriptions
  - RNED 500 and GNED 4x4 Courses
  - English 4x4 Courses
- WEBINARS
- HEADSTART PRE-ARRIVAL PROGRAM
- SEMESTER DATES AND DEADLINES
FINANCIAL AID
- FINANCIAL AID
- OSAP INFORMATION
- START PLANNING NOW
  - Secure the Bag: Money Management & Business Start-Up Virtual Workshops
- DOORWAY TO DOLLARS QUESTIONNAIRE
  - Submit Questionnaire
- CENTENNIAL COLLEGE BURSARIES
- MINISTRY PARTNERED BURSARIES
- ACADEMIC SCHOLARSHIPS AND AWARDS
- APPLICATION SCHOLARSHIPS AND AWARDS
- FULL SCHOLARSHIP LISTING (2020 - 2021)
- CENTENNIAL COLLEGE WORK STUDY PROGRAM
- SCHOLARSHIP AND BURSARY FREQUENTLY ASKED QUESTIONS
- AN AFFORDABLE ONTARIO COLLEGE EDUCATION
  - Centennial Electronic Funds Transfer (EFT) Submissions
- TUITION PAYMENT FLEXIBILITY
STUDENT LIFE
- STUDENT LIFE
- STUDENT SERVICES
- CAMPUS SERVICES
- MYCARD
- CAREER SERVICES AND CO-OPERATIVE EDUCATION
- STUDENT HEALTH AND WELLNESS
- ATHLETICS AND RECREATION
- STUDENT ASSOCIATION
- CONVOCATION
  - Marketplace
  - Past Convocation Ceremonies
- DEVELOPMENT AND ALUMNI ENGAGEMENT
- ENROLMENT SERVICES
- LIBRARIES
  - Library Hours
  - Booking A Tutor
- RESIDENCE
- STUDENT SUCCESS
- EXPERIENCE CENTENNIAL ORIENTATION
- STUDENT TOWN HALL
  - Admissions & Finance Questions
  - Learning at a Distance Questions
- OUR CAMPUS IS WHERE YOU ARE! (OCIWYA)
ABOUT CENTENNIAL
- ABOUT CENTENNIAL
- 50TH ANNIVERSARY
- ABOUT US
- CAMPUSES
- CAREERS AT CENTENNIAL
- COLLEGE IMPROVEMENTS
- COLLEGE OVERVIEW
- COMMUNITY COMMITMENT
- CONTACT US
- CORPORATE INFORMATION
- SAFETY AND SECURITY
- PRESIDENTIAL SEARCH
- TEDX
  - Resilience
- GLOBAL INFLUENCERS RESIDENCY PROGRAM
- SUSTAINABILITY AT CENTENNIAL
INDIGENOUS EDUCATION
- INDIGENOUS EDUCATION
- OUR STORIES: FIRST PEOPLES IN CANADA
- ABOUT US
- INDIGENOUS ACKNOWLEDGEMENT
- ABORIGINAL EDUCATION COUNCIL
- INDIGENOUS STUDIES CERTIFICATE
- ABORIGINAL MENTAL HEALTH RESOURCES
- INDIGENOUS STUDENT SELF-IDENTIFICATION - FAQS
- INDIGENOUS STRATEGIC FRAMEWORK PILLARS
- COVID-19 UPDATES AND COMMUNICATIONS FOR STUDENTS
CENTRES AND INSTITUTES
- CENTRES AND INSTITUTES
- CENTRE FOR GLOBAL CITIZENSHIP EDUCATION AND INCLUSION
- EMERGENCY MANAGEMENT AND PUBLIC SAFETY INSTITUTE
- CENTENNIAL ENERGY INSTITUTE
- TEACHING EXCELLENCE AND ACADEMIC QUALITY
- IELTS TEST CENTRE
- TESTING SERVICES
- APPLIED RESEARCH, INNOVATION AND ENTREPRENEURSHIP SERVICES
INDUSTRY
EVENTS
VISIT US
CONNECT
OPEN HOUSE ON DEMAND
- OPEN HOUSE ON DEMAND
- JULY 25 WEBINARS
- PRE-RECORDED WEBINARS
- ASHTONBEE CAMPUS
- DOWNSVIEW CAMPUS
- MORNINGSIDE CAMPUS
- PROGRESS CAMPUS
- STORY ARTS CENTRE
- SCHOOL OF ADVANCEMENT
- CENTRE FOR PART-TIME AND ONLINE LEARNING
- SCHOOL OF HOSPITALITY, TOURISM AND CULINARY ARTS
- SCHOOL OF ENGINEERING TECHNOLOGY AND APPLIED SCIENCE
- SCHOOL OF COMMUNITY AND HEALTH STUDIES
- SCHOOL OF COMMUNICATIONS, MEDIA ARTS AND DESIGN
- THE BUSINESS SCHOOL
- SCHOOL OF TRANSPORTATION
- CAMPUS TOURS ON DEMAND
GIVING
COVID-19 STUDENT INFORMATION CENTRE
- COVID-19 STUDENT INFORMATION CENTRE
- CANADIAN STUDENTS
- INTERNATIONAL STUDENTS
- COVID-19 SECOND WAVE ACTION PLAN
- FAQS
- CENTENNIAL COVID-19 RELIEF BURSARY
- STUDENT SERVICES AND SUPPORT
- COVID-19 PANDEMIC RESPONSE TIMELINE
- LEARNING RESOURCES
- CONTACT US
CAREERS
- CAREERS
- JOB OPPORTUNITIES
- DID YOU KNOW
- EMPLOYEE BENEFITS
- DIVERSITY AND INCLUSION
MYAPPLICATION
Student Hub
Library
Parents and Supporters
416-289-5000 Contact Us

While our campuses remain closed to most students/staff, many services and supports are offered online via our COVID-19 Information Centre.

COVID-19 INFO

close announcement

Have Questions?

Quality Assurance and Coaching

Course Code	CALL-406
Lecture hours per week
Lab hours per week
Course Availability:	Open
Description:	In this course, learning focus will be placed on the following areas: reasons and benefits of service observation and quality evaluation; quantitative and qualitative tracking, measures and evaluation; models and practices on feedback, coaching and performance appraisals; and assessment on personal style on coaching/ feedback and appropriate applications.

TOP OF PAGE