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Quality Assurance and Coaching

Course Code	CALL-406
Lecture hours per week
Lab hours per week
Course Availability:	Open
Description:	In this course, learning focus will be placed on the following areas: reasons and benefits of service observation and quality evaluation; quantitative and qualitative tracking, measures and evaluation; models and practices on feedback, coaching and performance appraisals; and assessment on personal style on coaching/ feedback and appropriate applications.

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