Most college services will be closing at 4 pm on Friday, October 11, and will reopen on Tuesday morning, October 15. There will be no Enrolment Services offered on campus over the weekend but online services are available. Part-time Learning classes will take place as scheduled on the weekend. There are no classes on the statutory holiday Monday, October 14.

Quality Assurance and Coaching

Course Code CALL-406
Lecture hours per week
Lab hours per week
Course Availability: Open

In this course, learning focus will be placed on the following areas: reasons and benefits of service observation and quality evaluation; quantitative and qualitative tracking, measures and evaluation; models and practices on feedback, coaching and performance appraisals; and assessment on personal style on coaching/ feedback and appropriate applications.