Quality Assurance and Coaching
Course Code | CALL-406 |
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Lecture hours per week | |
Lab hours per week | |
Course Availability | Open |
Description | In this course, learning focus will be placed on the following areas: reasons and benefits of service observation and quality evaluation; quantitative and qualitative tracking, measures and evaluation; models and practices on feedback, coaching and performance appraisals; and assessment on personal style on coaching/ feedback and appropriate applications. |