Centennial College has resumed limited in-person lab instruction using a phased approach

Quality Assurance and Coaching

Course Code CALL-406
Lecture hours per week
Lab hours per week
Course Availability: Open

In this course, learning focus will be placed on the following areas: reasons and benefits of service observation and quality evaluation; quantitative and qualitative tracking, measures and evaluation; models and practices on feedback, coaching and performance appraisals; and assessment on personal style on coaching/ feedback and appropriate applications.